I am in the process of doing a clean install of Windows 7 on a VGN-FW480J laptop. I am currently downloading all the Sony specific drivers from the SONY eSupport site. I have been able to download all of them except the #31 item which is: Sony Applications (various) – VAIO Care™ Troubleshooter Update. It is specifically SOAOTH-88888888-1060.EXE All I get when I try to download it is an error message relating to XML code and "access denied". The specific web address of the drivers is: http://sonyvaiodriver.com/category/sony ... j-drivers/ Thanks.