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Enthusiast
Posts: 2
Registered: ‎07-13-2017
Message 1 of 4 (139 Views)

Sony VAIO VPCEH37FX not recognizing cd drive

My cd drive is not recognizing cd or dvds.  It was working a couple of weeks ago.  I was playing one dvd and then when I put another one in later it wouldnt work.

 

I checked your solutions on other peoples post but uninstalling through the device manager did not work.

 

Any other suggestions?  Please help. 

Moderator
Posts: 3,214
Registered: ‎01-16-2015
Message 2 of 4 (100 Views)

Re: Sony VAIO VPCEH37FX not recognizing cd drive

Hi Hulagirl,

 

Welcome to Sony Community!

 

We're sorry to hear that the suggested fix on this forum didn't resolve your issue. Are you getting an error message? Were there any changes or updates that happened prior to the issue? 

 

You may try the steps in this link,

https://us.en.kb.sony.com/app/answers/detail/a_id/40960/p/48903,49902,71535,71563/c/65,66/kw/cd%20dr...

 

If you already tried this, kindly repeat the step #9, Perform a system restore to a point when the CD/DVD drive was functioning properly.

 

Regards,
Jen
 
Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.
Enthusiast
Posts: 2
Registered: ‎07-13-2017
Message 3 of 4 (98 Views)

Re: Sony VAIO VPCEH37FX not recognizing cd drive

I have checked and done all the steps including a system restore and still not working.

 

Anything else I could ddo?

 

Thank you.

Highlighted
Moderator
Posts: 4,350
Registered: ‎03-12-2015
Message 4 of 4 (71 Views)

Re: Sony VAIO VPCEH37FX not recognizing cd drive

 

Hi, Hulagirl

 

If you followed all the steps on the previous link and still getting the same result, then we recommend performing a full format recovery: https://us.en.kb.sony.com/app/answers/detail/a_id/32099/

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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