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Enthusiast
Posts: 2
Registered: ‎12-28-2012
Message 1 of 3 (1,866 Views)

Sony VAIO laptop downloads updates but installation fails..

This has been going on since mid-August.  I've gone through Troubleshooting with no success.  My OS is Windows 7.  The only updates that have successfully installed are Definition Update for Windows Defender, Windows Malicious Software Removal Tool, Security Update for MS .NET Framework 4, and various updates for MS Office 2007 suites and individual Office programs, (I know I should have dealt with this sooner!  Unfortunately, it took me a while to realize this was happening.)

 

Windows Update successfully downloads the updates and begins the installation process.  When I restart the computer to allow the updates to finish being installed, it begins configuring, then shows an error message saying configuration failed.  At that point, it reverses the changes it had begun to make.

 

Any suggestions as to how to fix this problem would be greatly appreciated.  Thank you!

Expert
Posts: 1,228
Registered: ‎11-14-2012
Message 2 of 3 (1,849 Views)

Re: Sony VAIO laptop downloads updates but installation fails..

Hello Karen,

 

Thanks for the post.

 

You may follow the steps listed on the following link:

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1010177

 

To fix errors, download and install System Update Readiness Tool for your operating system.

 

If the issue persists, try these:

http://support.microsoft.com/mats/windows_update/

 

You may also try these:

http://support.microsoft.com/kb/949358

 

 

Please mark the solution as Accepted, if you find this information useful.

 

Regards,

Tony.

Enthusiast
Posts: 2
Registered: ‎12-28-2012
Message 3 of 3 (1,843 Views)

Re: Sony VAIO laptop downloads updates but installation fails..

First, let me say "bless you" for tending to this request on a holiday.  I had not expected that.

 

I went through all the steps listed and none of them worked.  So I decided to install the updates only 1-4 at a time.  That worked.  My computer is now up to date.

 

Thank you again for your help.

 

Karen

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