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Rookie
Posts: 2
Registered: ‎09-07-2017
Message 1 of 3 (456 Views)

System hangs up after waking up from sleep mode

 Hi,

 

I am running Vaio VPCZ12s9r/s  Windows 7 x64 factory installed. All of a sudden the system started to hang up each time I wake PC up from stand-by mode. The mouse changes to the hourglass mouse, but no other changes occur visually.  I try Ctrl-Alt-Del, but nothing appears. The only way to recover the computer is to perform the power-button hard-restart. 

 

Reading the therad https://answers.microsoft.com/en-us/windows/forum/all/system-hangs-up-after-waking-up-from-sleep-mod... I got to go to BIOS and see what sleep mode is used: S1 or S3, but I cannot as I do not  have an advanced BIOS access on the machine as the access restricted.

 

Could anyone help?

 

Thanks.

Moderator
Posts: 4,639
Registered: ‎03-12-2015
Message 2 of 3 (370 Views)

Re: System hangs up after waking up from sleep mode

 

Hi, Vitaly1975

 

Thank you for visiting Sony Community! 

 

You may try to perform a clean boot. Visit here for the instructions: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

 

For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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Rookie
Posts: 2
Registered: ‎09-07-2017
Message 3 of 3 (350 Views)

Re: System hangs up after waking up from sleep mode

Thanks, Vincent. I will give it a try.

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