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VAIO - Software & Other Operating Systems

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Newbie
USER-952369
Posts: 1
Registered: ‎11-12-2012
Accepted Solution

Touch Pad not working

Hi,
touchpad on sony vaio VPCEB4JOE laptop does not work.
have been trying to fix this for 3 weeks, and have read all sorts of forums but no luck so far.
have done following
installed Alps lates driver from sony website.
tried synpatics method - as mentioned on internet
tried windows defender disabling and vaio care method.
no luck so far...It works fine listed as PS2 mouse as long as windows are not updated...as soon as windows is updated it stopped working every tim.
it works fine in safe mode..this makes me think its to do with one of the windows updates causing the problems...
does any one have come across this problem? any fix for it.
Thanks
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Top 40 Artist
CharlieV
Posts: 1,046
Registered: ‎11-12-2012

Re: Touch Pad not working

Hello and welcome to the Users Discussion Forums.

Please verify the model name again because VPCEB4JOE isn't recognized as a valid North American model. However, for this touchpad issue, I would recommend you to try the following steps first.

Click the Start button, then click VAIO Control Center .
NOTE: Earlier models may refer to the application as VAIO Support Central instead of VAIO Control Center .
In the VAIO Control Center window, click the Categories tab.
On the Categories tab, click the Plus (+) symbol next to Keyboard and Mouse .
Under Keyboard and Mouse , double-click Built-in Pointing Device .
In the Built-in Pointing Device window, make sure the Enable box is checked.
Click the OK button.
In the Built-in Pointing Device dialog box, click the Yes button.

Also there are some VAIO® notebooks include a feature that allows disabling of the touchpad by pressing the Fn+F1 buttons on the built-in keyboard. Try holding down the Fn key and press the F1 key to see if the touchpad is re-enabled.

If all no go, then you should run the system restore to an earlier time where it used to work before. You can also contact Sony support directly for remote triage.
http://esupport.sony.com/US/p/select-sy ... OR=CONTACT
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Top 40 Artist
TonyM
Posts: 1,228
Registered: ‎11-14-2012

Re: Touch Pad not working

[ Edited ]

Hello,

 

Thanks for the post.

 

The model # VPCEB4J0E belongs to UK.

 

You may also try the steps from the following link:

https://us.en.kb.sony.com/app/answers/detail/a_id/32225/c/65%2C66/kw/32225

 

If the issue persists, contact Sony facility in another country:

http://www.sony.co.uk/section/contact

 

 

Regards,

Tony.

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