Language: English / Spanish
Showing results for 
Search instead for 
Do you mean 

welcome to Sony's community site

Get involved! Whether you are here to ask or give help - we are happy you stopped by and look forward to seeing you in the future! Please watch our Welcome Video to get started.

VAIO - Software & Other Operating Systems

Reply
Occasional Contributor
omarleao
Posts: 13
Registered: ‎11-12-2012
Accepted Solution

VAIO UPDATE AND VAIO CARE has stopped working

VAIO VPCCW21FX vaio update version 5 but does not update.
The control panel and removed the vaio update installed again but not working.

The same occurs with the vaio care.
The vaio care shows the message that you need two patches, and when click ok to install it stops working

Thanks

omarleao
Please use plain text.
Tuning Up
slhone
Posts: 8
Registered: ‎11-12-2012

Re: VAIO UPDATE AND VAIO CARE has stopped working

A lot of users have had issues with these programs. There are alot of posts in this section relating to similar issues that you are currently having. I would take some time and review some of issues/solutions that other users have tried. You may recieve a "generic" response from one of the Moderators to attempt to "call support, reinstall, do a complete restore of your system, etc.) I assure you that many users have tried all of the above with little or no luck.

May of us are awaiting a patch or update to the software to fix the ongoing issues.
Please use plain text.
Occasional Contributor
omarleao
Posts: 13
Registered: ‎11-12-2012

Re: VAIO UPDATE AND VAIO CARE has stopped working

I can not remove the vesa one, and installed the new on top.
The vaio care does not open the situation worsened.
I believe in the system and recover the laptop to factory conditions.
Please use plain text.
Moderator
PeterT
Posts: 867
Registered: ‎11-12-2012

Re: VAIO UPDATE AND VAIO CARE has stopped working

omarleao,

Sony has release a new version of VAIO Care version 6.4 that will address the issue where Self Heal will cause the VAIO Care application from responding properly.

http://esupport.sony.com/perl/swu-downl ... 88&SMB=YES

Can you please provide me in details with the issue that you are facing with VAIO Update?

Example:
The error message

The version number for VAIO Update

The steps to reproduce the issue

omarleao wrote:
> I can not remove the vesa one, and installed the new on top.
> The vaio care does not open the situation worsened.
> I believe in the system and recover the laptop to factory conditions.


Sony Community Manager
Sr. Software Engineer
Peter Tat
Please use plain text.
Occasional Contributor
omarleao
Posts: 13
Registered: ‎11-12-2012

Re: VAIO UPDATE AND VAIO CARE has stopped working

I mentioned earlier that I can not remove the vaio care prior to installing the new.
installed on new vaio care old do not work and now nothing, when I try to remove the care going through the control panel the message that I do not have administrator rights.
Please use plain text.
Occasional Contributor
omarleao
Posts: 13
Registered: ‎11-12-2012

Re: VAIO UPDATE AND VAIO CARE has stopped working

Vaio Care patched and running.
Vaio update and found no news or updates.
How to tell if the update is working correctly vaio
Now I'm running vaio care to see what problems will be found
Thanks Omar
Please use plain text.
Occasional Contributor
omarleao
Posts: 13
Registered: ‎11-12-2012

Re: VAIO UPDATE AND VAIO CARE has stopped working

Continued problem with vaio update any idea
Please use plain text.
Occasional Contributor
USER-935621
Posts: 5
Registered: ‎11-12-2012

Re: VAIO UPDATE AND VAIO CARE has stopped working

Check this post:

viewtopic.php?f=41&t=10217

It might solve your issue.

Rgds,
Marius


omarleao wrote:
> Continued problem with vaio update any idea
Please use plain text.