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Rookie
Posts: 1
Registered: ‎03-02-2017
Message 1 of 4 (1,112 Views)

Vaio Pro 13 - flickering display

I have a Vaio Pro 13SVP1321S1EBI for almost 3 years and ever since the 2nd month the screen keeps flickering and has green stripes every once in a while, sometimes just for a few minutes, sometimes for days on and off. Here is what happened so far

First 2 years while in warranty:

- Called Sony support they told me it's the Windows causing it, so I went through all the driver updates. Everything was up to date and still did the flickering. I reinstalled the whole Windows 8. After a few days it stopped. 

- I upgarded to Win 8.1 and everything was working for months flawlessly, until again it started for 2 days and Sony support: it's the Windows and the drivers for 8.1 are not supported on my device. I reverted back to Win 8, no change. 

- Finally the laptop was taken to a service center, and returned back in 2 days: nothing hardware or software problem found, everything works fine. 5 days after return, again flickering. 

- Upgraded to Win10, everything was working fine for months long, and didn't have any problem until I had to revert back to Win8 because of Wi-Fi connectivity issues - then a few weeks in again flickering. 

 

Since the warranty ended, again keeps doing it on and off again. Now it's been doing it for 6th day in a row, updates all installed, Win 8 - the device came with it pre-installed. 

I connected it to an external monitor and that doesn't do it, it's just the build-in screen, even at startup before even loading the OS. 

I have ran out of ideas to try, and useless calling the support because:

- they did never help with solving the issue.

- warranty of the device also ended already. 

 

Anyone has any tips to give out?

 

Moderator
Posts: 3,459
Registered: ‎01-16-2015
Message 2 of 4 (1,051 Views)

Re: Vaio Pro 13 - flickering display

Hi Reka,

 

Welcome to Sony Community!

 

We apologize for the inconvenience. You may turn off the laptop then press the ASSIST button. Verify if it flickers on that page, if it does then service is required. 

 

We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue.


Regards,
Jen

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Enthusiast
Posts: 1
Registered: ‎08-29-2017
Message 3 of 4 (676 Views)

Re: Vaio Pro 13 - flickering display

I have the same problem with my Sony Vaio Fit 15 SVF1521A1J though the flickering only happens after I upgraded to windows 10.

Flickering happens both before and after login, on both safe mode and BIOS.

But when I press Assist button, flickering only appears on the startup screen which is black background with "VAIO" word, but then the Assist screen is all fine and white bright.

Any advice if this is hardware or software problem?

Moderator
Posts: 3,459
Registered: ‎01-16-2015
Message 4 of 4 (625 Views)

Re: Vaio Pro 13 - flickering display

[ Edited ]

Hi Thn9,

 

Welcome to Sony Community!

 

We regret to hear that you're having an issue on the laptop. It's good to know that the screen didn't flicker when you went to the assist page. This indicates that the issue is software related. Boot your laptop to safe mode and observe if the flickering exists. If not then uninstall any third-party apps that may cause the screen to flicker. Make sure that the software are up to date. If it's still the same, you may want to consider going back to the previous operating system since you've mentioned that the issue started after the Windows 10 upgrade. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

Jen

 

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