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VAIO - Software & Other Operating Systems

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Groovin'
swan
Posts: 5
Registered: ‎01-07-2014

download of vaio movie creator

Hi

I have to recover the movie creator app and tried to use VAIO Care or Update wih no success.

My model is VAIO Pro named SVP1321C5E

 

Can you help ?

 

Thanks, regards

 

Vittorio

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Top 40 Artist
Keiran
Posts: 343
Registered: ‎07-08-2013

Re: download of vaio movie creator

[ Edited ]

swan wrote:

Hi

I have to recover the movie creator app and tried to use VAIO Care or Update wih no success.

My model is VAIO Pro named SVP1321C5E

 

Can you help ?

 

Thanks, regards

 

Vittorio


What have you tried to do in Vaio Care? Did you open up the Desktop Vaio Care and go to "Advanced Tools" -> "Restore and Recovery" -> Reinstall applications and drivers"? Or did you do something else?
Cheers,
Keiran
#SuperUserbySony
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Groovin'
swan
Posts: 5
Registered: ‎01-07-2014

Re: download of vaio movie creator

Hi

I did it just what you said, that is 

Desktop Vaio Care -> "Advanced Tools" -> "Restore and Recovery" -> Reinstall applications and drivers"

but only a couple of drivers appears, no movie creator.

 

Does this mean that it was not originally installed in the laptop?

If so, it's strange since I just bought it and the website shows that it should be included.

 

Regards

 

Vittorio

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Top 40 Artist
Keiran
Posts: 343
Registered: ‎07-08-2013

Re: download of vaio movie creator


swan wrote:

Hi

I did it just what you said, that is 

Desktop Vaio Care -> "Advanced Tools" -> "Restore and Recovery" -> Reinstall applications and drivers"

but only a couple of drivers appears, no movie creator.

 

Does this mean that it was not originally installed in the laptop?

If so, it's strange since I just bought it and the website shows that it should be included.

 

Regards

 

Vittorio


You are right. I just combed the site and it shows that Vaio Movie Creator is a part of the Pro line. Out of curiosity, you said at first that you wanted to recover it. Did you uninstall the Movie Creator at some point or have you just never seen it? Next question is About Vaio Update. Apparently Sony.co.uk says Vaio Movie Creator is available via the Update Center. Can you send me a screenshot of what your update center looks like (link, don't embed an image as the moderators have to approve images which takes a while). Also, I would contact Sony.co.uk's support via telephone and see what they say. If it turns out that you are unable to see the installation on your Vaio then you'll have to get it directly from Sony.

Cheers,
Keiran
#SuperUserbySony
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Groovin'
swan
Posts: 5
Registered: ‎01-07-2014

Re: download of vaio movie creator

I never saw it.

this is the link of the Vaio Update center, I hope this is what you required, if not let me know

 

Thanks for all, regards

 

https://am3-broadcast.officeapps.live.com/m/Broadcast.aspx?Fi=654335dbf9c6c4d7%5Fb234c5c9%2D4869%2D4...

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Top 40 Artist
Keiran
Posts: 343
Registered: ‎07-08-2013

Re: download of vaio movie creator


swan wrote:

I never saw it.

this is the link of the Vaio Update center, I hope this is what you required, if not let me know

 

Thanks for all, regards

 

https://am3-broadcast.officeapps.live.com/m/Broadcast.aspx?Fi=654335dbf9c6c4d7%5Fb234c5c9%2D4869%2D4...


Yeah, that's what I was worried about. Thre is a link not at the top bar called "New Software". You're going to have to contact Sony Support and see what they say about installing the software. Also check to make sure your Vaio Update is also up to date with the latest version. Uninstall the current version and install this version and see if the tab "New Software" appears:

 

http://www.sony.co.uk/support/en/product/SVP1321C5E/downloads/preinstalled_drivers_win8_8782

Cheers,
Keiran
#SuperUserbySony
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Groovin'
swan
Posts: 5
Registered: ‎01-07-2014

Re: download of vaio movie creator

thanks

the link you wrote reports that a warning telling

 

WARNING! This download is only for use with the following Sony VAIO® Computers:
- VPC; SV; PCG; PCV; VGN; VGC; VGX

 

My laptop is SVPxxx, I think is included in the list as 'SV', but since I want to be sure can you confirm?

 

Thx a lot

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Top 40 Artist
Keiran
Posts: 343
Registered: ‎07-08-2013

Re: download of vaio movie creator


swan wrote:

thanks

the link you wrote reports that a warning telling

 

WARNING! This download is only for use with the following Sony VAIO® Computers:
- VPC; SV; PCG; PCV; VGN; VGC; VGX

 

My laptop is SVPxxx, I think is included in the list as 'SV', but since I want to be sure can you confirm?

 

Thx a lot


That particular Vaio Update Center is from your model's download page so go ahead and try it. If it doesn't allow you to then there is not much else we can do for you on here. If it does install but it still doesn't have the "New Programs" tab then you will need to call the Sony.co.uk support people to get this sorted out. Not much more we can do for you at this point. Be ready for a bit of frustration. Phone support people who answer at first are generally lower on the scale of computer support and run off of a script. Just go over what you have tried and also tell them about the Vaio Update warning on your model's update page.

 

Good luck.

Cheers,
Keiran
#SuperUserbySony
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Groovin'
swan
Posts: 5
Registered: ‎01-07-2014

Re: download of vaio movie creator

thx for all

I did the update but no good news, I'll try to call the support people then

have a good day, cheers

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