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Sorry to hear this. May we know what is the model name and the current operating system of the laptop? When was the last time that you were able to use the DVD drive? Was there any change that happened prior to the issue?
For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.
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