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Enthusiast
Posts: 6
Registered: ‎01-02-2014
Message 1 of 10 (884 Views)

how to do a factory reset on sony vaio SVF15A13SN model?

Dear All,

 

Last month, I bought a new sony vaio SVF15A13SN model laptop in india. Now i just want to reset my laptop as factory reset. I tried with assist and F10 button. Nothing resets everything is present which i had installed too.I want my laptop to be clean as like one i bought. I followed this link http://sony-paa-pa-en-web--paa.custhelp.com/app/answers/detail/a_id/83835/ nothing happens. Please assist me how to reset my laptop. Please clarify me if i do factory reset is i have to install windows again?

Moderator
Posts: 1,415
Registered: ‎10-10-2013
Message 2 of 10 (861 Views)

Re: how to do a factory reset on sony vaio SVF15A13SN model?

Hi Mani1990!

 

Is your VAIO running on Windows 8/8.1 or lower? Thanks!

 

-MarkC

Enthusiast
Posts: 6
Registered: ‎01-02-2014
Message 3 of 10 (838 Views)

Re: how to do a factory reset on sony vaio SVF15A13SN model?

I have windows 8.1. While i bought i had windows 8 after i upgraded to 8.1.

 

Thanks

Mani

Expert
Posts: 480
Registered: ‎10-10-2013
Message 4 of 10 (825 Views)

Re: how to do a factory reset on sony vaio SVF15A13SN model?

Hello Mani1990!

What do you mean by nothing resets? Kindly try following the steps posted on this page.

**Note**

Eventhough it says Windows 8.1 on the Recovery Page, it will still be reverted back to Windows 8.0. It is just merely displaying the currently installed version of Windows on your computer.

 

Hope this helps

~Tim


If my post answers your question, please mark it as "Accept as Solution"

Enthusiast
Posts: 6
Registered: ‎01-02-2014
Message 5 of 10 (812 Views)

Re: how to do a factory reset on sony vaio SVF15A13SN model?

As per the given link. I am able to do up to the 4th point. After that my lap is restarting and prompt for the access crendentials. I am not seeing any screen as mentioned in the link. I had one more clarification if i did factory reset mean then, Is all the installed software of my lap will be lost? 

Expert
Posts: 480
Registered: ‎10-10-2013
Message 6 of 10 (804 Views)

Re: how to do a factory reset on sony vaio SVF15A13SN model?

Hello Mani1990!

Doing a factory reset will erase all software that is installed on your computer. However, for those programs that came preinstalled with the computer, you will be able to re-install them via the Vaio Care program. What do you mean by 4th point?

 

~Tim

Enthusiast
Posts: 6
Registered: ‎01-02-2014
Message 7 of 10 (796 Views)

Re: how to do a factory reset on sony vaio SVF15A13SN model?

I tried to say up to 4th step i can able to do. Once i completed the 4th step my lap restarting and promp me for access crendentials.

Expert
Posts: 480
Registered: ‎10-10-2013
Message 8 of 10 (789 Views)

Re: how to do a factory reset on sony vaio SVF15A13SN model?

Hello Mani1990!

What do you mean by access credentials? Can you provide a screenshot of that error. Just to verify, while the computer is turned off you pressed the "Assist" button and then chose Recovery/F10 from the list?

 

~Tim

Enthusiast
Posts: 6
Registered: ‎01-02-2014
Message 9 of 10 (787 Views)

Re: how to do a factory reset on sony vaio SVF15A13SN model?

Access credentials - login credentials. Yeah i turned off the computer by long pressing the power button and then i clicked the assist button.
Expert
Posts: 480
Registered: ‎10-10-2013
Message 10 of 10 (774 Views)

Re: how to do a factory reset on sony vaio SVF15A13SN model?

Hello Mani1990!

If that is happening then it only means that the Recovery Partition is no longer accessible. The only way you could revert or do a factory reset is to buy a Recovery Media Kit. To order a Recovery Media Kit, you may refer to this page

 

~Tim

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