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Apprentice
Posts: 7
Registered: ‎02-24-2013
Message 1 of 4 (13,575 Views)
Accepted Solution

mouse cursor freezes

Is anyone else having issues with the mouse cursor?  My mouse cursor has periods of time were it will completely freeze up and will not work even the touchpad shortcuts and right and left click stop working.  Sometimes it will correct itself after a few seconds but sometimes it takes rebooting to correct.  Is there anyway to completely fix this issue?

Expert
Posts: 1,225
Registered: ‎11-14-2012
Message 2 of 4 (13,550 Views)

Re: mouse cursor freezes

[ Edited ]

Hi cordawgfrito.

 

Try re-installing the Touchpad Driver to troubleshoot the issue. You can download and install the driver using the exact model # of your computer here: http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER

 

Next, follow all the steps mentioned here: https://us.en.kb.sony.com/app/answers/detail/a_id/32225/c/65,66/kw/32225

 

Next, perform a complete system recovery to restore your computer to the factory settings. Restart the computer, keep tapping the F10 key continuously, press enter key at the edit boot option, select start recovery wizard and click on skip VAIO Care rescue (If you do not wish to back up data) to start the system recovery process.

 

Note:  It is required to take backup of all the data before performing the system recovery as it erases everything from the computer.

 

If the issue persists, contact Sony Service Assistance Team to initiate a repair: http://esupport.sony.com/US/p/service.pl

 

Note: If my post answers your question, please mark it as an "Accepted Solution."

Enthusiast
Posts: 9
Registered: ‎12-19-2013
Message 3 of 4 (12,524 Views)

Re: mouse cursor freezes

In my case..when mouse freeze i press fn + f1 to switch off touchpad then press again to enable it....
Expert
Posts: 480
Registered: ‎10-10-2013
Message 4 of 4 (12,514 Views)

Re: mouse cursor freezes

Hello sammy123, cordawgfrito!

For us to check your computer's specs, can you please provide the exact model name of your laptop.

 

~Tim

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