Welcome to the Community!

VAIO - Software & Other Operating Systems

Showing results for 
Search instead for 
Do you mean 
Reply
Enthusiast
Posts: 9
Registered: ‎05-07-2013
Message 1 of 2 (748 Views)

my computer won't allow me to delete any of my files.

it wont allow me to reset my computer back to the default settings. i cannot access my my anti-virus protection it has turned off and won't let me turn it back on. i tried deleting some files but it jays that the file is corrupt and won't let me delete it. i also cannot open my skype or my microsoft word documents.

 

i have windows 8
intel core 5

Moderator
Posts: 1,574
Registered: ‎04-01-2013
Message 2 of 2 (735 Views)

Re: my computer won't allow me to delete any of my files.

Hi chinnique,

 

It sounds like you may have some kind of spyware or malware and or possible viruses.  Can you see if you are able to delete any files in safemode( F8 or Assist Button)?  Try scanning the computer for spyware/malware and or viruses if you can.  Run System File Checker(Windows 7 or Windows 8).  If still does not, try Windows System Restore and restore the unit back to a date that the unit was working. 

 

Nick--

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook