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Enthusiast
Posts: 5
Registered: ‎03-10-2017
Message 1 of 6 (278 Views)

my dvd driver is not working,plz help

wnevr i insert any disk in my laptop (vpceh25en).it doesnt play anything,also disk is not rolling in driver.what shd i do,plz and plz answer...........
Moderator
Posts: 2,945
Registered: ‎01-16-2015
Message 2 of 6 (242 Views)

Re: my dvd driver is not working,plz help

Hi Syednasir

 

Welcome to Sony Community!

 

What is the model name and the current operating system of your laptop? Are you getting an error message? When was the last time that it work? Were there any change that happened prior to the issue?

 

Please provide a brief description of the issue so we could figure out the cause of it and provide you a troubleshooting steps. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,
Jen

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

Enthusiast
Posts: 5
Registered: ‎03-10-2017
Message 3 of 6 (231 Views)

Re: my dvd driver is not working,plz help

my model is VPCEH25EN and operating system is windows 8.1 pro
Rookie
Posts: 2
Registered: ‎12-22-2016
Message 4 of 6 (225 Views)

Re: my dvd driver is not working,plz help

Hi,

 

Have you tried to insert the disk in another laptop? There can be two possible reasons behind this issue, one can be the damaged disk and another possible reason could be the ruin disk tray of the laptop. I would suggest you to check the disk in another laptop whether it is working or not.

Enthusiast
Posts: 5
Registered: ‎03-10-2017
Message 5 of 6 (192 Views)

Re: my dvd driver is not working,plz help

i checkd disk in another laptop,dat worked fine,i assure u disk isnt damaged
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Moderator
Posts: 3,960
Registered: ‎03-12-2015
Message 6 of 6 (158 Views)

Re: my dvd driver is not working,plz help

 

Hi, Syednasir ,

 

Thank you for visiting Sony Community! 

 

VPCEH25EN appears to be a non-U.S. model. For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

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