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Rookie
Posts: 2
Registered: ‎05-23-2013
Message 1 of 6 (6,192 Views)
Accepted Solution

my printer wont install due to error messages

I bought my sony vaio pcg-71c12l a year and a half ago.  At the same time, I bought a Kodak printer.  I was unable to connect the printer wirelessly to my computer because I kept receiving error messages.  I was able to connect it using a usb and thought it was the printers fault.  However, I have now bought a new printer - Brother mfc-J4410DW and am unable to download the MLF software wirelessly or using a usb.  As the CD is downloading, I get the error message Difx Driver Package Install Error - 30 with a usb or ISO52 error  wirelessly.  Brothers website explains that if it is not a firewall issue I turned off all firewalls, then it is an OS issue.  If disabling your third parti anti-virus or firewall does not resolve the issue, this may also occur if there is a problem with the DriverPackagePreinstall function pre-installing a driver package for a Plug and Play PnP function driver in the DIFx driver store.  Please contact your PC manufacturer for further assistance.So, apparently it is an issue with my computer, and it seems to have been happening since I bought it.  Can you please advise me what to do. Report cards are due soon, so the sooner the better please!

Expert
Posts: 281
Registered: ‎11-12-2012
Message 2 of 6 (6,189 Views)

Re: my printer wont install due to error messages

trinadimitroff:

 

Usually this kind of thing can be circumvented easily by running the app install file with admin privileges.  To do this in Windows 7, browse to the file you are trying to run on the CD, but instead of double left clicking it to launch it, right click on it instead, and on the right click menu, select 'Run as administrator'.  This should allow the software to install properly.

Rookie
Posts: 2
Registered: ‎05-23-2013
Message 3 of 6 (6,177 Views)

Re: my printer wont install due to error messages

I am the administrator, so when I right click the program, it does not give me the option to Run As Administrator. Still getting same error messages.
Expert
Posts: 281
Registered: ‎11-12-2012
Message 4 of 6 (6,161 Views)

Re: my printer wont install due to error messages

If you are using Windows 7 and you don't see 'Run as administrator' when right clicking an executable file, you may have User Account Control disabled on your PC.  Please run a search using the Windows 7 Start/Search box, and type in: user account

You should find a link labeled 'Change user account control settings'.  Please click on this and let me know where the slider control of UAC is located.  Is it set all the way to the bottom, on 'Never notify'?

Rookie
Posts: 1
Registered: ‎08-17-2016
Message 5 of 6 (355 Views)

Re: my printer wont install due to error messages

I've followed the instructions you gave to the other person with the same problem - can't install the driver for my Brother printer - keep receiving a DIFxdriverpackageinstallerror=30 message. In the user account control settings, the slider is all the way down to Never Notify and has been. Is that where I want it and, if so, what else can I do? I spent 2 hours on the phone with Brother Support the other day (after previously 'working' with a fake Brother support ****** who was trying to scam me). Brother support couldn't get the driver to load. Oh, and at other times, I get the same message but instead of =30 it reads =5.

Moderator
Posts: 2,460
Registered: ‎01-16-2015
Message 6 of 6 (329 Views)

Re: my printer wont install due to error messages

Hi Padowski,

 

Welcome to Sony Community!

 

I'm sorry to hear that even after following the steps provided on this thread the issue still persists. You may try the steps in the link below to troubleshoot the issue on your printer.

https://us.en.kb.sony.com/app/answers/detail/a_id/37792/p/48903,49902,74251,85524/c/65,66/kw/cant%20...

 

Regards,
Jen

 

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