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Rookie
Posts: 1
Registered: ‎12-01-2012
Message 1 of 9 (14,811 Views)
Accepted Solution

my web cam is not working in windows 8

I use multiple operating system,my web cam working in win 7 but not working in win8.I don't know how to resolve

Expert
Posts: 1,225
Registered: ‎11-14-2012
Message 2 of 9 (14,788 Views)

Re: my web cam is not working in windows 8

Hello,

Thank you for the post.

 

Try enabling the pre-installed camera app of the Windows 8 Operating System by following all the steps mentioned here: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1031530

 

If you wish to get the Software for the webcam provided by Sony, it is required to purchase the VAIO Upgrade Tool. You can purchase on any of the Sony Store by locating the nearest store to you from here: http://store.sony.com/c/S_SonyStyle_Stores/en/c/S_SonyStyle_Stores  

 

Regards,

Miguael

Enthusiast
Posts: 3
Registered: ‎11-22-2012
Message 3 of 9 (14,770 Views)

Re: my web cam is not working in windows 8

Is it showing that the camera is not connected in windows 8. If so try updating the drivers from the device manager.

Moderator
Posts: 878
Registered: ‎11-12-2012
Message 4 of 9 (14,741 Views)

Re: my web cam is not working in windows 8

did you try to uninstall ArcSoft in Windows 8?


Sony Community Manager
Sr. Software Engineer
Peter Tat
Rookie
Posts: 1
Registered: ‎12-07-2012
Message 5 of 9 (14,735 Views)

Re: my web cam is not working in windows 8

my laptop which is Sony Vaio also encountered the same problem as yours. I hope Sony can help us. ;(

Moderator
Posts: 878
Registered: ‎11-12-2012
Message 6 of 9 (14,695 Views)

Re: my web cam is not working in windows 8

Jeremy,

What is your model? What operating system are you using? Can you give us exact details of your issue?

The more than better....


Sony Community Manager
Sr. Software Engineer
Peter Tat
Enthusiast
Posts: 1
Registered: ‎12-20-2012
Message 7 of 9 (14,682 Views)

Re: my web cam is not working in windows 8

I've got the same issue. my device ise VPCSA24GX. I've made a clean install and everything was working fine except for the well known bugs such as fn keys. But when i original,y installed the OS my camera was working fine. Then the ricoh webcam firmware update came up in esupport website and after installing the firmware update the camera has gone blank. 

 

Firmware update completed successfully. But although the device is seen in control panel as usb 2.0 camera non of the camera applications pick up the cam and it shows a black screen. I regret trusting and updating with the firmware update from esupport website but i immediately need a fix for this.

 

Thanks.

Moderator
Posts: 878
Registered: ‎11-12-2012
Message 8 of 9 (14,637 Views)

Re: my web cam is not working in windows 8

alien2000a,

Did you uninstall the ArcSoft webcam application? This application is not supported in Windows 8 because it will block the user from user the camera if the user perform a Windows 8 upgrade from Windows 7.


Sony Community Manager
Sr. Software Engineer
Peter Tat
Rookie
Posts: 1
Registered: ‎08-13-2013
Message 9 of 9 (10,642 Views)

Re: SOLVED | my web cam is not working in windows 8

Follow these steps to get your webcam working in both desktop and metro sides of Windows 8.

 

1. Go Settings/Control Panel/Hardware and Sound/Devices and Printers/Device Manager

2. Go to the Imaging Devices and Disable the webcam

3. Go to Control Panel/Program and find your webcam's DRIVER and uninstall the DRIVER, not the webcam.

4. Shut down your computer; wait 30 seconds and turn it back on. Login and go back to the Device Manager (see steps 1 and 2 above) and then ENABLE the webcam.

 

This worked like a charm for me on my Fujitsu T5010 built-in webcam. I hope it works for you too.

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