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Rookie
Posts: 3
Registered: ‎01-12-2013
Message 1 of 8 (28,728 Views)
Accepted Solution

reinstall vaio care

My Vaio Care program that came installed with this Sony laptop became corrupt and will not run.  Only the Vaio Care logo pops up - nothing else.  I tried the uninstall article but it would not reinstall.

Expert
Posts: 1,228
Registered: ‎11-14-2012
Message 2 of 8 (28,707 Views)

Re: reinstall vaio care

[ Edited ]

Hello Cindy,

 

What is the model # of computer?

http://esupport.sony.com/US/p/support-info.pl?info_id=264#notebook

 

Try the following steps to troubleshoot the issue:

 

  1. Uninstall VAIO Care.
  2. Click on start menu, type: appwiz.cpl and press enter key to open "Programs and Features" window.
  3. Locate VAIO Care and uninstall it.
  4. Enter model # to locate VAIO Care, download and install: http://esupport.sony.com/US/p/select-system.pl?DIRECTOR=DRIVER
  5. Download and install all the VAIO Care Updates.
  6. If the issue persists, perform system restore to earlier date: http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1003813

 

If my post answers your question, please mark it as an "Accepted Solution."

Rookie
Posts: 3
Registered: ‎01-12-2013
Message 3 of 8 (28,553 Views)

Re: reinstall vaio care

Tony,
I am still unable to reinstall Vaio Care. When I try to install the Vaio Location Utility (required before installation of the Vaio Care software), an error message pops up stating the Location Utility can only install on Windows Vista of Windows 7. I am running Windows 7 X64 which shows is appropriate for this software (and of course originally came on my Vaio VPCEA3UFX).
As a reminder, somehow this software became corrupt. You told me to uninstall which I did and now I can reinstall the software on the driver page as stated above.

Please help!
Expert
Posts: 153
Registered: ‎01-18-2013
Message 4 of 8 (28,548 Views)

Re: reinstall vaio care

[ Edited ]

http://esupport.sony.com/US/p/swu-download.pl?mdl=VPCEA3UFX&upd_id=5250&os_group_id=6

 

This claims to be correct for Windows 7 64-bit.  But your computer rejects it because it's meant for a different operating system?  Strange.

As an experiment, try downloading this file to your desktop, then right-click the file and "run as administrator."  See if that lets it install.  Or, if you get an option for Windows Vista or Win7 "emulation", try that.

 

If not, try clearing out the old Vaio Care and Location Utility using freeware like Revo Unistaller, then try installing both again:

http://www.revouninstaller.com/revo_uninstaller_free_download.html

Revo Unistaller was the only way I was able to dislodge the Windows 7 version of Vaio Control Center while upgrading to Win8.  I couldn't do it through Windows alone.

Rookie
Posts: 3
Registered: ‎01-12-2013
Message 5 of 8 (28,532 Views)

Re: reinstall vaio care

BRAVO!

 

That worked.  I was finally able to uninstall everything thanks to your suggestion.  The Vaio Care Update (2012) was hung up and wouldn't uninstall.    I use Advanced System Care which has an uninstall feature which did the trick.  Thanks for your help; I was about to throw in the towel - and what a simple fix.

Specialist
Posts: 31
Registered: ‎01-24-2014
Message 6 of 8 (27,632 Views)

Re: reinstall vaio care

   Well,  my vaio care, which was first installed on my computer now is disapeered from and I tryed to reinstal it again ( model number  VPCEB33FM) but unfortunately it does not work properly as before used to be very good.  Now VAIO UPDATE is not working because it lost contact with the server and TROUBLESHOOTIN is not either then what to do in this situation. Thank you very much!!!

Enthusiast
Posts: 5
Registered: ‎08-30-2016
Message 7 of 8 (2,727 Views)

Re: reinstall vaio care

[ Edited ]

My vaiocare was slow & unresponsive, so I uninstalled it, based on your advice. Now, after trying to install latest vaiocare update - it says it was successful - it doesn't show up in programs. Must I install ALL the vaiocare updates displayed on sony's website? Location utility? what is that? where is it? There is no software to install that. 

4/15/17 Installed all updates. Seems to be working now.

Moderator
Posts: 3,169
Registered: ‎01-16-2015
Message 8 of 8 (2,566 Views)

Re: reinstall vaio care

Hi Frustrate,

 

Welcome to Sony Community!

 

We apologize for the inconvenience. Make sure to uninstall the VAIO Care software and reinstall it together with the VAIO Care updates. Please refer to this link for further assistance, https://us.en.kb.sony.com/app/answers/detail/a_id/70332/p/48903,48904,49785,49798/c/65,66/kw/vaio%20...

 

Regards,

Jen

 

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