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Specialist
Posts: 23
Registered: ‎02-01-2013
Message 1 of 10 (6,371 Views)
Accepted Solution

what is sony mss

Under start up programs it shows Sony MSS, it has Mcafee logo?? I do not run Mcafee i run avat internet security suite.

Expert
Posts: 1,228
Registered: ‎11-14-2012
Message 2 of 10 (6,337 Views)

Re: what is sony mss

[ Edited ]

Hello,

 

What is the model # of computer?

http://esupport.sony.com/US/p/support-info.pl?info_id=264#notebook

 

Is there any specific error message appearing at startup?

 

You may try performing a clean boot:

http://support.microsoft.com/kb/929135

 

If my post answers your question, please mark it as an "Accepted Solution."

Specialist
Posts: 23
Registered: ‎02-01-2013
Message 3 of 10 (6,325 Views)

Re: what is sony mss

startup mss.png

Specialist
Posts: 23
Registered: ‎02-01-2013
Message 4 of 10 (6,322 Views)

Re: what is sony mss

this is what i am seeing look under start up?
Also i have a sony vaio vpcee42fx manufactured 1-2011 windows 7 home premium
Specialist
Posts: 23
Registered: ‎02-01-2013
Message 5 of 10 (6,321 Views)

Re: what is sony mss

Here is a close up of the start up menu, also i forgot to say w 7 home premiun 64 bit.

start up close up.png

Expert
Posts: 281
Registered: ‎11-12-2012
Message 6 of 10 (6,185 Views)

Re: what is sony mss

[ Edited ]

Hello, Pitman.  Sony MSS is a startup routine that runs the McAfee services or Task Scheduler items to perform McAfee scanning and protection tasks when the PC starts.  You only need this if you are running the originally bundled McAfee suite for PC security.

 

If you use another security package, such as Kaspersky or Avast!, then you can safely remove this item.  Since you are using Avast!, you should open Control Panel > Programs and Features, then locate any McAfee items still installed and uninstall them.

Specialist
Posts: 23
Registered: ‎02-01-2013
Message 7 of 10 (6,168 Views)

Re: what is sony mss

Thanks,for the info. This laptop came with norton trial so i dont know why mcafee is on here also there is not any mcafee or norton in add remove programs.(had norton but allready removed it)
Expert
Posts: 281
Registered: ‎11-12-2012
Message 8 of 10 (6,166 Views)

Re: what is sony mss

OK, if necessary, you can download the McAfee Removal Tool from the web, and run it to make certain those items are completely removed.  But, it's very possible that the item you see on the start menu is not connected to anything, and is just a a glitch in the start menu configuration.  You can safely just right click the MSS item in the start menu, and delete it.

Specialist
Posts: 23
Registered: ‎02-01-2013
Message 9 of 10 (6,143 Views)

Re: what is sony mss

Will do, thank you very much for asll your help!
Expert
Posts: 281
Registered: ‎11-12-2012
Message 10 of 10 (6,143 Views)

Re: what is sony mss

Our pleasure, Pitman.

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