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Rookie
Posts: 2
Registered: ‎02-23-2017
Message 1 of 5 (623 Views)

How to recover Windows 7 from my product key?

Hi,

 

I had a crash on my Vaio VPCEL22FX and I had to change the hard disk drive.

 

I would like to reinstall my original Windows 7 copy, using the product key provided with my Vaio (the Microsoft sticker under the laptop).

 

But when I submit this product key to download a disk image on the Microsoft website, I receve this message :

 

"The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options."

 

Does anyone faced the same problem, or know how to assert my product key?

 

Thank you very much for your help.

Expert
Posts: 110
Registered: ‎12-15-2015
Message 2 of 5 (591 Views)

Re: How to recover Windows 7 from my product key?

Hi, try this tool to download Windows 7 ISO:

 

https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-iso-download-tool

 

If you like to update to Windows 10 later, download Windows 10 november 2015. This ISO should accept your Windows 7 key.

 

Redstone 1 (July 2016) will not accept it when updating.

Moderator
Posts: 3,090
Registered: ‎01-16-2015
Message 3 of 5 (504 Views)

Re: How to recover Windows 7 from my product key?

Hi Heinrichti54,

 

Welcome to Sony Community!

 

The only way to install the original operating system is through the VAIO recovery disc. You can either use your own copy or buy it. This recovery disc can only be purchased from the country of origin. https://us.en.kb.sony.com/app/answers/detail/a_id/40648/p/48903,49902,55257,55264/c/65,66/kw/How%20t....

 

We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue.


Regards,
Jen

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

Highlighted
Rookie
Posts: 2
Registered: ‎02-23-2017
Message 4 of 5 (355 Views)

Re: How to recover Windows 7 from my product key?

I thought I could get my Windows back for free, thanks to my license...

Expert
Posts: 110
Registered: ‎12-15-2015
Message 5 of 5 (351 Views)

Re: How to recover Windows 7 from my product key?

Just try the method i suggested to you.

 

If that fails you can still purchase a recovery media from Sony.

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