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Rookie
Posts: 2
Registered: ‎11-07-2017
Message 1 of 8 (1,145 Views)

sony vaio series s restore issues win7

hi, i have an old sony vaio series s laptop - model PCG-51211M. It is an old work one with a missing username and password, i want to wipe it so the kids can use it. I have no recovery disc, and when i press f10 on start up, it doesnt give me the option to do a system restore. any help greatly appreciated

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Moderator
Posts: 4,655
Registered: ‎03-12-2015
Message 2 of 8 (1,025 Views)

Re: sony vaio series s restore issues win7

[ Edited ]

 

Hi, Alihyde75

 

Thank you for visiting Sony Community! 

 

PCG-51211M is not being recognized by our system. It is probably the chassis number or a non-U.S. model. If your computer has an Assist button, you may use that instead. Simply press the Assist button while the computer is off. It will give you the option to reset the unit to factory settings. 

 

For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Jen

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Enthusiast
Posts: 1
Registered: ‎11-06-2017
Message 3 of 8 (1,018 Views)

Re: sony vaio series s restore issues win7

I am having a similar issue and have attempted reset to factory settings but the same thing is still happening. Any further advice?
Rookie
Posts: 2
Registered: ‎11-07-2017
Message 4 of 8 (1,015 Views)

Re: sony vaio series s restore issues win7

thanks vincent, i tried that but unfortunately it is not giving me the option to reset to factory settings, thanks for the advice, alister

Moderator
Posts: 3,529
Registered: ‎01-16-2015
Message 5 of 8 (910 Views)

Re: sony vaio series s restore issues win7

[ Edited ]

Hi Alihyde75

 

Welcome to Sony Community!

 

I understand that you want to reformat the unit to factory setting, if F10 doesn't give you an option to do it then it's possible that the hidden partition is not there anymore. We suggest getting a VAIO recovery disc to reinstall all the drivers and software that came with the unit.

 

We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue. 

 
Regards,
Vincent
 
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Moderator
Posts: 3,529
Registered: ‎01-16-2015
Message 6 of 8 (751 Views)

Re: sony vaio series s restore issues win7

Hi Alihyde75,

 

Welcome to Sony Community!

 

Sorry to hear that you can't access the hidden partition anymore. If F10 won't give you the options to do a system restore then a VAIO recovery disc is needed. 

 

We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue. 
 
Regards,
Jen
 
Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.
Rookie
Posts: 1
Registered: ‎11-27-2017
Message 7 of 8 (732 Views)

Re: sony vaio series s restore issues win7

same here.
Moderator
Posts: 3,529
Registered: ‎01-16-2015
Message 8 of 8 (654 Views)

Re: sony vaio series s restore issues win7

Hi Nimesh777,

 

Welcome to Sony Community!

 

We're sorry to hear that you're experiencing the same issue. For better assistance, please provide the model name and the current operating system of your laptop and also, tell us more about the issue. If you're getting an error message, indicate the exact error.

 

Regards,

Jen

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

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