I'm trying to run the set up for my wacom tablet but DVD CD-ROM unit is not reading the DVD. I have installed the controller for the tablet in the past but now for a reason it is not working. I tried playing a movie and it also isn't playing it, I say this because I had the same problem before resetting my laptop into the factory settings and it did play the movie.
I don't know if this is help full but I have to say I've reset my laptop many times, around 7 i guess.
Did you update the drivers and software after resetting it to factory default settings? There are drivers that need to be updated for the laptop to run smoothly. We suggest running Vaio Update and Windows Update to download and install the necessary updates. Test also the discs to a different computer. Further steps can be accessed here: https://us.en.kb.sony.com/app/answers/detail/a_id/45190/.
Greetings and thank you for your message. For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Due to proximity, they are in a better position to respond to your questions or concerns.
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