03-19-2017 02:47 PM - edited 03-19-2017 02:48 PM
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We're sorry to hear about this. The SVF15416STW is a non-US model thus we have limited information about this model. Please make sure that this model is compatible with Windows 10 operating system. If it does, check weather there is a new driver for the microphone. If the unit is not compatible Windows 10 then more likely it is the limitation of the system. You may visit this link for more details, http://www.sony-europe.com/.
We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue.
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