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Rookie
Posts: 1
Registered: ‎09-06-2017
Message 1 of 2 (262 Views)
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OPTIARC DVD/RW AD-7710H not working after upgrade to Windows 10

After upgrade to Windows 10 from Windows 7, my DVD drive is no longer working.

The model of my Sony Vaio laptop is E Series - VPCEH15EG. I bought this laptop from Vietnam about 5 years ago.

I have tried some of the instructions available in the net link updating the registry entry etc. but none of them seem to work.

 

The device is OPTIARC DVD/RW AD-7710H

 

Any input would be greatly appreciated.

Thanks-

Sanjay

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Posts: 4,514
Registered: ‎03-12-2015
Message 2 of 2 (196 Views)

Re: OPTIARC DVD/RW AD-7710H not working after upgrade to Windows 10

 

Hi, Sanjay0072

 

VPC units came with either Windows Vista or Windows 7 and we do not recommend upgrading these to Windows 10. There are limited or totally no Windows 10 drivers for these computers. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

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