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Rookie
Posts: 2
Registered: ‎01-20-2017
Message 1 of 5 (9,542 Views)
Accepted Solution

Touchpad Scroll not working

Vaio vgn-nw250f touched scroll not working.  Don't even see touchpad drivers.  Was updated to Win10 last summer.

Moderator
Posts: 3,571
Registered: ‎01-16-2015
Message 2 of 5 (9,503 Views)

Re: Touchpad Scroll not working

[ Edited ]

Hi REM505,

 

Welcome to Sony Community!

 

We're sorry to hear that the scrolling function of your touch pad stopped working. Was there any change that happened prior to the issue? Where did you check the touch pad driver?

 

You may try the following steps to verify if the touch pad driver is still on the laptop.

**Go to Devices > click Mouse and Touch pad on the left side > under Related Setting (click on additional mouse options) > the mouse properties windows will show up (look for Device Setting stab) if the tab is missing then the Alps® Pointing Device for VAIO® Driver is not installed. If the tab is present, click on the Settings button (check the appropriate Multifinger Gesture setting that you want) > click on the OK button. Replicate the issue.

 

You may also reinstall the Alps® Pointing Device for VAIO® Driver (not sure if it will be installed since your laptop is running Windows 10 and this driver is for Windows 7 operating system)

 

If the issue still persists then this is probably one of the limitations of Windows 10. I'm sure your aware that the model VGN-NW250F has no Windows 10 support from Sony thus you're only using the generic Microsoft drivers. 

 

Regards,
Jen

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

 

 

Rookie
Posts: 2
Registered: ‎01-20-2017
Message 3 of 5 (9,476 Views)

Re: Touchpad Scroll not working

Thank you!  I installed the driver for my model and the scroll is working again.

Rookie
Posts: 2
Registered: ‎11-29-2017
Message 4 of 5 (3,962 Views)

Re: Touchpad Scroll not working

hi there 

i m having VPCEA16FG model and when i am seeing it the touch pad driver is install in mys system 

but still the scrolling is not working 

 

as per my divice manager 

 

its showing 

below 

 

Mice and other pointing devices
> HID-compliantmouse
> Synaptics PS/2 Port TouchPad

 

plz look into it 

 

 

 

Rookie
Posts: 2
Registered: ‎11-29-2017
Message 5 of 5 (3,960 Views)

Re: Touchpad Scroll not working

hi there
i m having VPCEA16FG model and when i am seeing it the touch pad driver is install in mys system
but still the scrolling is not working

as per my divice manager

its showing
below

Mice and other pointing devices
> HID-compliantmouse
> Synaptics PS/2 Port TouchPad

plz look into it

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