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Posts: 1
Registered: ‎09-07-2017
Message 1 of 2 (2,902 Views)

Unknown Device on Intel(R) HM76 Express Chipset LPC Controller - 1E59




I have updated my VIO with device model SVE15113ENW to Windows 10 , after update , I am not able to use Blutooth Device.

I cannot find any option in settings to switch it on or off. on top of it i have some "unknown deice" shown up in Device manager .

Location - on Intel(R) HM76 Express Chipset LPC Controller - 1E59.

Hardware ID - ACPI\VEN_SNY&DEV_5001 ,ACPI\SNY5001,*SNY5001


Msg in device status -


The drivers for this device are not installed. (Code 28)

There are no compatible drivers for this device.

To find a driver for this device, click Update Driver."



I tried using update driver option , but of no use.


Looking for an urgent help as I am not able to connect bluetooth devices.



Posts: 4,666
Registered: ‎03-12-2015
Message 2 of 2 (2,825 Views)

Re: Unknown Device on Intel(R) HM76 Express Chipset LPC Controller - 1E59


Hi, Satyndr


Thank you for visiting Sony Community! 


It is possible that the driver is just not properly instead. While in the Device Manager, try to reinstall it by following the steps here: 



  1. Right-click the "Unknown device".
  2. Select Uninstall (DO NOT DELETE). 
  3. Restart the computer. 


For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region Due to proximity, they are in a better position to respond to your questions or concerns.







If my post answers your question, please mark it as "Accept as Solution"


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