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VAIO - Windows 10

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Rookie
Posts: 1
Registered: ‎01-30-2017
Message 1 of 2 (776 Views)

Vaio Care

Just wondering if anyone lately has had a problem trying to open Vaio Care as whenever i click on the symbol on my  home sscreen to open it it just won't do anything. I don't knnow if the new windows update i had a couple of weeks ago had anything to do with it not but i know my usual scan hasn't happened for a while. I'm not what i should try so any suggestions would be appreciated :-)

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Moderator
Posts: 3,417
Registered: ‎01-16-2015
Message 2 of 2 (711 Views)

Re: Vaio Care

Hi BigH,

 

Welcome to Sony Community!

 

We're sorry to hear about this. You may try to reset the unit and the BIOS default setting. Boot the unit to Safe Mode then replicate the issue. If it opens up on Safe Mode then it is a software related issue that can be fixed by removing some third party software that may conflict with VAIO Care. 

 

We highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/ to assist you with this issue. 

 

Regards,

Jen

 

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