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Rookie
Posts: 2
Registered: ‎03-04-2017
Message 1 of 3 (915 Views)

Vaio laptop won't boot after upgrade to windows 10

I have a vaio laptop model: SVF15318SNB. It was preloaded with windows 8. Recently I have upgraded it to windows 10. After successfully completing the upgrade the laptop shutdown to restart but it never restarted. I see the VAIO logo only. It won't go further. I tried assist to restart the laptop in safe mode but I don't see the option. Please help me restart the laptop.

Moderator
Posts: 3,214
Registered: ‎01-16-2015
Message 2 of 3 (866 Views)

Re: Vaio laptop won't boot after upgrade to windows 10

Hi Pavantsubhash,

 

Welcome to Sony Community!

 

Sorry to hear about this, Try the steps below:

1. Perform a power reset

2. BIOS reset, if possible.

3. Replicate the issue

 

Here is the link for additional troubleshooting, https://us.en.kb.sony.com/app/answers/detail/a_id/34849/p/48903,49902,91612,93889/c/65,66/kw/no%20bo...

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,
Jen

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

 

 

Rookie
Posts: 2
Registered: ‎03-04-2017
Message 3 of 3 (638 Views)

Re: Vaio laptop won't boot after upgrade to windows 10

Thanks for the reply but it has not solved the issue. Please suggest any other solution.

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