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Rookie
Posts: 2
Registered: ‎04-04-2017
Message 1 of 3 (218 Views)

computer will not start

model SVE1713C5E willl not start, error shows  File:\BCD Error code oxc0000098 - anybody had this and managed to get computer working - I have tried the recover and it fails, also got file from microsoft that has not worked - foolishly have not backed up for a while so would rather try and sort without loosing files

Moderator
Posts: 4,043
Registered: ‎03-12-2015
Message 2 of 3 (175 Views)

Re: computer will not start

 

Hi, Chez1

 

Thank you for considering Sony Community! 

 

Kindly visit the link and follow the steps to perform a Startup Repair or a System Restore:  https://us.en.kb.sony.com/app/answers/detail/a_id/30929/

 

For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

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Rookie
Posts: 2
Registered: ‎04-04-2017
Message 3 of 3 (79 Views)

Re: computer will not start

trouble I am now having is that it wont boot as drive is locked is there an instruction i can use in c prompt to unlock?

 

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