Skip to the end of navigation

Welcome to the Community!

Walkman Players

Showing results for 
Search instead for 
Do you mean 
Reply
Rookie
Posts: 1
Registered: ‎12-27-2012
Message 1 of 4 (1,900 Views)

NWZ-E474 not connecting to computer

Whenever I try to go into usb connection mode it displays "connect usb cable". I connect the usb cable. It the displays "connected usb. the player cannot be oporated" for a few seconds and goes back to "connect usb cable".

Expert
Posts: 1,303
Registered: ‎11-14-2012
Message 2 of 4 (1,892 Views)

Re: NWZ-E474 not connecting to computer

Hi,

 

Welcome to Sony Community!

 

Try the steps mentioned on the below support article to resolve the issue:

 

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C549722

 

Please mark the solution as accepted if you find information helpful.

Thank you for your post.

Highlighted
Rookie
Posts: 1
Registered: ‎03-15-2017
Message 3 of 4 (431 Views)

Re: NWZ-E474 not connecting to computer

That link no longer works. Got another one?

Moderator
Posts: 1,039
Registered: ‎11-04-2016
Message 4 of 4 (379 Views)

Re: NWZ-E474 not connecting to computer

Hi WalkmanE474,

 

Welcome and thank you for considering the SONY Community!

 

Greetings and thank you for your message. On this site we are able to provide assistance for customers in North America, Latin America and Asia Pacific. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

 

Best regards,

~Erin

 

If my post answers your question, please click the button below "Accept as Solution".

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook