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Enthusiast
Posts: 4
Registered: ‎03-09-2017
Message 1 of 6 (722 Views)

Sony Walkman NWZ-E585 won't connect to laptop

All of a sudden, my player has ceased to connect with my laptop.  It won't even connect via Media Go.  This means I can't load new music or recharge the player.  I have tried the reset button to no avail.  Does anyone have any idea what's going on?

Rookie
Posts: 1
Registered: ‎03-12-2017
Message 2 of 6 (604 Views)

Re: Sony Walkman NWZ-E585 won't connect to laptop

The same thing has happened to me! Help!

Enthusiast
Posts: 4
Registered: ‎03-09-2017
Message 3 of 6 (600 Views)

Re: Sony Walkman NWZ-E585 won't connect to laptop

In trying to do a System Restore, I found that it was a symptom of a bigger problem and I've had to have my hard drive wiped and re-formatted.  Hopefully this will sort everything out.

Enthusiast
Posts: 4
Registered: ‎03-09-2017
Message 4 of 6 (470 Views)

Re: Sony Walkman NWZ-E585 won't connect to laptop

The hard drive being wiped and restored cured the Walkman problem but not the bigger problem. So if you can do that, it does work.
Moderator
Posts: 4,057
Registered: ‎03-12-2015
Message 5 of 6 (325 Views)

Re: Sony Walkman NWZ-E585 won't connect to laptop

 

Hi, Tracy288 and Toffee1497

 

Thank you for considering Sony Community! 

 

Kindly check if the driver is up-to-date. Download and install the driver by visiting Sony support website. NWZE585 appears to be a non-U.S. model. For further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

 

Enthusiast
Posts: 4
Registered: ‎03-09-2017
Message 6 of 6 (320 Views)

Re: Sony Walkman NWZ-E585 won't connect to laptop

Hello - I've checked and can't locate a driver update - is there any chance you can provide a direct link?

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