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Walkman Players

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Newbie
USER-908657
Posts: 1
Registered: ‎11-12-2012

Sony Walkman doesn't connect to computer.

Hello,

I have a Sony Walkman, model number NWZ-S616F, and it has worked very well for a few years now. Yet now when I plug it into my computer the screen turns on, but no connection is made with the computer (it just comes up with the now playing screen) and the computer doesn't detect it and as a result I can't transfer data or charge the device.

I have formatted it via the format command on the device's settings menu, and reset the factory settings, but still doesn't help.

This problem occurs on more than one computer also, so its not the computer, and I assume the cable is working since the screen turns on when I connect it (so some signal is being sent).

Thanks for your help,
James
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Top 40 Artist
KimberlyS
Posts: 3,847
Registered: ‎11-12-2012

Re: Sony Walkman doesn't connect to computer.

Hello James.
Welcome to the forums.
It sounds as if your Walkman may require service.
please contact support so one of our service agents may go over troubleshooting with you to determine the cause of your issue.
http://esupport.sony.com/US/perl/suppor ... type_id=29
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