Welcome to the Community!

Walkman Players

Showing results for 
Search instead for 
Do you mean 
Reply
Newbie
Posts: 1
Registered: ‎11-12-2012
Message 1 of 2 (3,434 Views)

Sony Walkman doesn't connect to computer.

Hello,

I have a Sony Walkman, model number NWZ-S616F, and it has worked very well for a few years now. Yet now when I plug it into my computer the screen turns on, but no connection is made with the computer (it just comes up with the now playing screen) and the computer doesn't detect it and as a result I can't transfer data or charge the device.

I have formatted it via the format command on the device's settings menu, and reset the factory settings, but still doesn't help.

This problem occurs on more than one computer also, so its not the computer, and I assume the cable is working since the screen turns on when I connect it (so some signal is being sent).

Thanks for your help,
James
Expert
Posts: 3,846
Registered: ‎11-12-2012
Message 2 of 2 (3,433 Views)

Re: Sony Walkman doesn't connect to computer.

Hello James.
Welcome to the forums.
It sounds as if your Walkman may require service.
please contact support so one of our service agents may go over troubleshooting with you to determine the cause of your issue.
http://esupport.sony.com/US/perl/suppor ... type_id=29

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook