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Enthusiast
Posts: 3
Registered: ‎03-23-2016
Message 1 of 11 (3,534 Views)
Accepted Solution

Walkman E394 shuffle problem

[ Edited ]

Hi.

I just purchased a new Walkman NW-E394 and I found a serious problem with the Shuffle play mode.

 

When I choose the Shuffle mode, it plays the same songs everytime. The list is a shuffle list but it doesn't change the songs if I choose a different song. I didn't have this problem with my old NWZ-S736F.

 

For example, I have 10 songs (named 1 to 10) on my walkman. If i choose normal mode, it plays 1-->2-->3-->4-->5-->6-->7-->8-->9-->10. If i choose shuffle, it plays 1-->3-->9-->5-->8-->4-->2-->7-->6-->10. But if I choose a different song, 6 for instance, it  will play 6--> 1-->3-->9-->5-->8-->4-->2-->7-->10. Again, if i choose 8, it will play 8-->1-->3-->9-->5-->4-->2-->7-->6-->10.

 

I think this results from a bad shuffle algorithm. I have more than 200 songs but the walkman only plays the same songs repeatedly.

 

I hope a software update will be released to fix this problem.

 

Rookie
Posts: 4
Registered: ‎05-05-2016
Message 2 of 11 (3,306 Views)

Re: Walkman E394 shuffle problem

Up !

I have the same problem, I find this really annoying !

 

Any software Update (as I see it still is under 1.0 version) would be welcome !

 

Halp plz ! Neither my old walkman or my brother's one had this problem !

Enthusiast
Posts: 3
Registered: ‎03-23-2016
Message 3 of 11 (3,290 Views)

Re: Walkman E394 shuffle problem

[ Edited ]
Yes it's really annoying. Pressing the reset button doesn't help. My S736F suddenly died after a good 7 years so I bought this one. I'm starting to regret not buying the A series. I thought that it was enough for me and that it would work as well as my old Walkman but nope Smiley Sad(
Rookie
Posts: 4
Registered: ‎05-05-2016
Message 4 of 11 (3,196 Views)

Re: Walkman E394 shuffle problem

French Sony support told me to press the reset button, and if it didn't change anything, to go and change it from the shop I bought it.

 

So hey, go change for the A serie !

Imma go tomorrow Smiley Wink !

Rookie
Posts: 4
Registered: ‎05-05-2016
Message 5 of 11 (3,193 Views)

Re: Walkman E394 shuffle problem

I wanted to check system restoration and formating it back to default settings. I deleted some of the folders at the beginning (files to download the walkman software) and I ask myself if it was not a terrible idea. So if you still got them in your device, please send them to me, I'll try one final thing, before giving up and bringing it back to the shop !

Rookie
Posts: 4
Registered: ‎05-05-2016
Message 6 of 11 (3,185 Views)

Re: Walkman E394 shuffle problem

Okay I thing I got it.
Formatting the device deleted all my music, so as I wanted to check, I just put 30 songs, and shuffle worked well, I thought my MP3 trolled me!

I put 300 more songs and then it started to bug again. I have the feeling that it starts bugging when it has too many pieces to deal with : when dealing with a 20 songs' playlist it works well. When dealing with my 142 Dream Theater's playlist, it bugs.

 

So back to the shop !

Rookie
Posts: 1
Registered: ‎08-01-2016
Message 7 of 11 (2,224 Views)

Re: Walkman E394 shuffle problem

I just recently bought this product and am quite disappointed as well. I have about 300 songs at the moment and I get the same song list every time I select "All Songs" with it on just regular shuffle. Worked great on my previous walkman. The playback list was always different and I couldn't discern any pattern at all.

 

My question is...should I return this and ask for a new one? Does anyone have this model and have the shuffle function actually work properly when maxed out?

 

Also, I feel that the volume is MUCH quieter than my previous walkman (NWZ E475)

Sony Employee
Sony Employee
Posts: 31
Registered: ‎11-12-2012
Message 8 of 11 (1,901 Views)

Re: Walkman E394 shuffle problem

Sony will release a firmware update later this month.  Until then, Shuffle will work if the folder contains less than 128 songs =>

https://us.en.kb.sony.com/app/answers/detail/a_id/75704/c/65,66/p/57784,59687,59725,96068/ 

Enthusiast
Posts: 5
Registered: ‎10-11-2016
Message 9 of 11 (1,858 Views)

Re: Walkman E394 shuffle problem

I have exactly the same problem with my NW-A25 so I hope Sony are doing a fix for that model as well.  I like everything else about it. 

Moderator
Posts: 3,626
Registered: ‎10-20-2014
Message 10 of 11 (1,748 Views)

Re: Walkman E394 shuffle problem

[ Edited ]

Hi All,

 

We apologize for the inconvenience.

 

The NW-E390 series Walkman® Shuffle function will not work (i.e., the playback pattern repeats) if the folder being played has more than 127 songs. A future firmware update will fix this issue.

 

Please check the eSupport model page  for download instructions later this year.

 

 

Thanks,

>Joffrey

 

 

 

 

If my post answers your question, please mark it as "Accept as Solution"

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