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Moderator
Posts: 1,266
Registered: ‎10-20-2015
Message 61 of 72 (3,312 Views)

Re: MDR-1000X Headband Cracks

Hi WilliamWill,

 

Welcome and thank you for considering SONY Community!

 

For further information and assistance, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.

 

I hope it helps.

 

 

Regards,

^Ron

Enthusiast
Posts: 2
Registered: ‎10-08-2017
Message 62 of 72 (2,014 Views)

Re: MDR-1000X Headband Cracks

[ Edited ]

Hello support!

I had bought a pair of headphones MDR 1000X from Amazon.de and I'm expecting the package.

Please tell me if that issue with the headband cracks is already fixed or if it's better to go for the new version 1000X M2.

Enthusiast
Posts: 3
Registered: ‎10-10-2017
Message 63 of 72 (1,876 Views)

Re: MDR-1000X Headband Cracks

Hello, I recently bought these and came across the issue with cracking. Can CS please reply private to discuss, thanks

Enthusiast
Posts: 3
Registered: ‎10-10-2017
Message 64 of 72 (1,788 Views)

Re: MDR-1000X Headband Cracks

Hello, I recently bought these and came across the issue with cracking. Can CS please reply private to discuss, thanks

Enthusiast
Posts: 3
Registered: ‎10-10-2017
Message 65 of 72 (1,694 Views)

Re: MDR-1000X Headband Cracks

Hi Customer Service, please answer my questions above about cracking headband, thanks

Enthusiast
Posts: 2
Registered: ‎10-21-2017
Message 66 of 72 (1,196 Views)

Re: MDR-1000X Headband Cracks

Thank you for the post.  I had another pair of headphones (AKG) and same thing happened.  Because of your post, and others below, so many similar complaints , I decided to buy another brand ( more expensive, but the salesperson dropped the demo on the floor to prove they were durable!

Enthusiast
Posts: 2
Registered: ‎10-21-2017
Message 67 of 72 (1,196 Views)

Re: MDR-1000X Headband Cracks

Thank you for the post. I had another pair of headphones (AKG) and same thing happened. Because of your post, and others below, so many similar complaints , I decided to buy another brand ( more expensive, but the salesperson dropped the demo on the floor to prove they were durable!

Enthusiast
Posts: 1
Registered: ‎03-08-2014
Message 68 of 72 (567 Views)

Re: MDR-1000X Headband Cracks

Mine got cracks just recently after 10 months of daily use in the Philippines. I hope the replacement unit will have better build quality. Is it possible to request for a newer model replacement instead of the same model unit?
Enthusiast
Posts: 4
Registered: ‎11-06-2017
Message 69 of 72 (501 Views)

Re: MDR-1000X Headband Cracks

Mine is also cracked, both sides, bought it from Amazon 7 months ago.

Will call the service support.

 

I am shocked about Sony's quality control, this shouldn't have happend on a 400$ headphones!  

Enthusiast
Posts: 4
Registered: ‎11-06-2017
Message 70 of 72 (491 Views)

Re: MDR-1000X Headband Cracks

Just finish a talk with the service center, they will send a replacment with a better material to make sure no future cracking- hopefully. 

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