Language: English / Spanish
Showing results for 
Search instead for 
Do you mean 

welcome to Sony's community site

Get involved! Whether you are here to ask or give help - we are happy you stopped by and look forward to seeing you in the future! Please watch our Welcome Video to get started.

Windows 8

Reply
Groovin'
Jacko667
Posts: 3
Registered: ‎11-06-2013

Windows 8.1 update failed

Brand new Vaio T Series SVT13136CGS laptop came with windows 8 installed. A 8.1 upgrade was then attempted which then crashed the laptop. Microsoft Office and Windows are now asking to activate but when trying to do so  get an Access Denied error or another error.

 

Office products will start but then return the message "Microsoft Office can't find your licence for this application. A repair attempt was unsuccessfull or it was cancelled."

 

Product Key is not viewable from "Computer Properties" and the one we have noted down is rejected ((Activation Error "0xC0000022 access denied" ).

 

For a new laptop this Sony has performed the worse of any of our new laptops

 

 

Please use plain text.
Moderator
MarkCr
Posts: 1,420
Registered: ‎10-10-2013

Re: Windows 8.1 update failed

Hi Jacko667,

 

If a unit is purchased/bundled with Microsoft Office, then most of the time the activation code is found within the laptop's box (on a card). There are several steps to follow if an attempt to upgrade the unit from windows 8 to 8.1 is made. Here are the guidelines to follow to successfully update to 8.1 - Windows 8 upgrade. Hope this helps.

Please use plain text.
Groovin'
Jacko667
Posts: 3
Registered: ‎11-06-2013

Re: Windows 8.1 update failed

Hi,

 

Thanks for the reply.

 

The product Key is not listed anywhere with the machine or its documentation. So I used a tool to retrieve the key from the bios and then as the machine was useless anyway we reinstalled windows and it fixed the issue. A large pain to have to do that due to a failed microsoft update but such is life.

 

Thanks again

 

Please use plain text.
Emerging Star
61Espo
Posts: 29
Registered: ‎01-29-2014

Re: Windows 8.1 update failed

If its working fine now then ... Cool..

If its not .. Reformat to Windows 7 & wait for Windows 9 rehearse in April 2015..
Windows 8 is another Vista mess of 2007..

Please use plain text.
Emerging Star
61Espo
Posts: 29
Registered: ‎01-29-2014

Re: Windows 8.1 update failed

Release**
Please use plain text.