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Xperia Tablet

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Newbie
USER-942506
Posts: 1
Registered: ‎11-12-2012

WiFi won't connect

I'm trying to connect to my router but always fails when trying to obtainthe IP settings. I have several laptops connected with no problem. The WiFi checker is no help. Any other settings I should look for?
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Top 40 Artist
KimberlyS
Posts: 3,846
Registered: ‎11-12-2012

Re: WiFi won't connect

Hello,
Welcome to the User Discussion Forums.

The WiFi Checker is an Invaluable tool when troubleshooting your Tablets networking issues.
http://www.kb.sony.com/selfservice/docu ... d=C1022962
If the checker is not working for you, Is it failing at any of the 5 steps?

Is it failing on step 2 and not even detecting your router?
Power cycle the tablet , turn it completely off and on, not just standby.

Is it finding your router but will not issue you an IP address at step 3?
check mark the “Show password” box and re verify your encryption key is entered correctly.


Is the Router Seeing your tablet but just not giving you an internet connection at step 4?
Power cycle the router. Just by unplugging your router for a few seconds and letting it re establish your network solves many connection issues.

If none of these help , or the checker states you're connected even though you are not, try a soft reset on the tablet (The soft reset just closes all open Apps, stops all active processes and restarts the tablet.) you won’t lose your data.
http://www.kb.sony.com/selfservice/micr ... 0192616963
and finally, ensure you have the latest Firmware update for your router.

If none of these steps help, or you wish to speak with a technician directly to walk you through it, Chat and phone support are both available to you at anytime.
http://esupport.sony.com/US/perl/select ... OR=CONTACT
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Newbie
USER-942784
Posts: 1
Registered: ‎11-12-2012

Re: WiFi won't connect

I've tried all the steps, still doesn't connect to my home network. All other laptops and wireless products work.

My guess is, like the NOOK color that I had problems with very similar to this, a fix was in the update. I'm running 3.1. I haven't gone to another location to try yet but is there anyway to get the update on like an SD card and download from there?

When the tablet is not connected, it shows my SSID at excellent and secured but when I put in my password it goes down to a poor signal or out of range when I'm sitting right by the modem

Any help would be grateful
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Top 40 Artist
KimberlyS
Posts: 3,846
Registered: ‎11-12-2012

Re: WiFi won't connect

Welcome to the User Discussion Forums.
Sorry to hear you're experiencing network issues at home.
The update must be done directly, as shown on this tutorial:
http://esupport.sony.com/US/perl/suppor ... nfo_id=870

If you live nearby one, come on in to a Sony Store. One of our associates can help you connect
http://store.sony.com/webapp/wcs/stores ... yle_Stores
If there is not a Sony Store near you, call Support and we can direct you to the nearest hotspot.
http://tablet.sel.sony.com/1/1/SGPT112U ... actSupport
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Newbie
USER-969429
Posts: 1
Registered: ‎11-12-2012

Re: WiFi won't connect

i finally got mine to work after updating the firmware for my router
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Newbie
USER-963919
Posts: 1
Registered: ‎11-12-2012

Re: WiFi won't connect

I am having the same problems. My Wi-Fi will not connect I am currently in Kabul, Afghanistan and i am running on a government contracted open network. I was able to connect and update to 3.2. Now I cannot connect any more. I have tried soft and hard resets and it will connect but i cannot get by step 5 on Wi-Fi checker plus the browser will not bring up Google which is what i use for a test. At the bottom, my Wi-Fi icon is grey and not blue but i see it animated like its connected. Any further info would be appreciated.
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Occasional Contributor
USER-962819
Posts: 12
Registered: ‎11-12-2012

Re: WiFi won't connect

I have a similar issue to user 919. I am able to connect fine but the connection is all over the place. I am unable to get full bars and very often the connection will just drop and the wifi signal bars will turn grey which usually fixes itself when i try opening the android market or the web browser but every now and then even that will not work and i have to just wait for it to decide to work again.

I have tried it with auto settings as well as static ip using google dns servers. I have no issues with wifi on my ps3, 360, wii, pc, both of my sisters laptops, my friends laptop, and my psp. However since i got my tablet s i have been having constant issues with the wifi and so far is the only problem i have with the tablet, however it happens to be a pretty big one since the tablet is near worthless without a connection. (for me anyway)
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