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Rookie
Posts: 1
Registered: ‎12-30-2012
Message 1 of 5 (39,218 Views)
Accepted Solution

play store stopped working

My play store has stoped working

Enthusiast
Posts: 8
Registered: ‎12-15-2012
Message 2 of 5 (39,207 Views)

Re: play store stopped working

Happend to me every time I update.

 Go into Settings/Apps and find Google Play Store

 Click that.

 Click Uninstall Updates

Restart tablet and Google play will update and should start working again.

 

 

Expert
Posts: 1,228
Registered: ‎11-14-2012
Message 3 of 5 (39,205 Views)

Re: play store stopped working

[ Edited ]

Hello Paulette,

 

Thanks for the post.

 

Try these steps to troubleshoot the issue:

 

https://us.en.kb.sony.com/app/answers/detail/a_id/36157

 

If the issue persists, contact Sony support team:

http://tablet.sel.sony.com/1/1/SGPT111USS/ContactSupport

 

 

Please mark the solution as Accepted, if you find this information useful.

 

Regards,

Tony.

Enthusiast
Posts: 11
Registered: ‎02-10-2013
Message 4 of 5 (39,151 Views)

Re: play store stopped working

Sometimes when I install an application from the Play Store the Play Store force closes but the download was still going.
Sometimes When I go to deep going though lots of apps in the Play Store I go back so fast that it force closes due to something wrong with the xml file (cannot read due to going to fast?).
Expert
Posts: 1,228
Registered: ‎11-14-2012
Message 5 of 5 (39,085 Views)

Re: play store stopped working

[ Edited ]

Hello Andre,

 

In that case, you may manually stop Play Store application; clear all Play Store data, uninstall Play Store update, and then reinstall the Play Store update.

 

Refer the following link:

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C1029387

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