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About Doug

Top 40 Artist

Posts: 710

Reg: 11-12-2012


I started my career at Sony 13 years ago, and have since worked in a number of positions. I began as a technical support representative, specializing in computers and networking setups. From there, I worked in our Knowledge Base group writing solutions for a number of products including VAIO computers and Baby Monitors. Because of my technical background, I was promoted to help program our support system, which our agents now use to assist our customers. Soon after, I helped launch the design changes for our support web site. Since November 2012, I’ve served as Community Manager for the Sony Community. These past 13 years have been a lot of fun and I really enjoy being part of the Sony family!
Public Statistics
Name Doug Heavener
Date Registered ‎11-12-2012 05:05 PM
Date Last Visited ‎10-28-2014 07:25 AM
Total Messages Posted 710
Total Tags 19
Total Kudos Received 77
Activity Feed for Doug