I work on the Sustaining Engineering group at Sony Electronics in San Diego. My specialties include VAIO and Tablet products, though my team is fluent in all of the following product areas: Original Drivers and Update Driver Releases, Advance Escalation Group (Tier 4) for Business, Internal Call Center support, OCA (Online Crash Analysis) : Application crashes and OS crashes, Troubleshooter development, VAIO Care development, software training, PowerShell scripting / C# / Wise Scripting, data analysis, Tablet OS Q/A and deployment and info sharing on Sony Community. Feel free to ask any questions and I will do my best to answer you. In my spare time, I like to expand my knowledge by reading books and watching movies and tutorials. I also play golf, exercise (P90x, Insanity) and I love to juice.