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4K Ultra HD TV

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Enthusiast
Posts: 2
Registered: ‎02-27-2014
Message 1 of 21 (4,365 Views)

Cannot connect to 4K media player

Hi,

I've been trying all night to connect my 4k play to tv. I did every step according to the instruction, but it only says " Cannot connect to 4K media player. Please refer to the operacting instructions for 4k media player" with a code 5526.

 

Has anyone had the same problem before?

Expert
Posts: 326
Registered: ‎08-08-2013
Message 2 of 21 (4,359 Views)

Re: Cannot connect to 4K media player

Perhaps a Sony rep will know what 5526 means, sorry I don't.

 

More info on how you're connecting would be helpful.  

 

-Both player and TV need to be on same network, X1 wired, TV wired or wireless.

-X1 (output 1) connected to correct HDMI input on TV

-Application "4K" needs to be selected.  Unit will not work if HDMI4 is selected.

-Powering TV then turning on X1 in that order.

 

Those recommendations for starters.

 

Lee
#SuperUserbySony
---Sony has provided me with complementary products for evaluation. Participation in this program does not affect my posted comments, concerns or criticisms. ---

 

Enthusiast
Posts: 2
Registered: ‎02-27-2014
Message 3 of 21 (4,352 Views)

Re: Cannot connect to 4K media player

I think the problem is, "4K" doesn't show up in Application.

Maybe the TV doesn't recognize the player?

 

BTW, the error code changed to 7326 now.

Moderator
Posts: 1,726
Registered: ‎05-23-2013
Message 4 of 21 (4,347 Views)

Re: Cannot connect to 4K media player

Hi angelings! 

 
Thanks for the message. Please refer to this article for troubleshooting steps to resolve the issue. 
 
If my post answers your question, please mark it as "Accept as Solution."
 
Enthusiast
Posts: 8
Registered: ‎06-24-2014
Message 5 of 21 (3,613 Views)

Re: Cannot connect to 4K media player

Dear Angela,

I did everything that was on the article, but to me keeps showing different codes.

I live in Brasil.

Please help me to my SONY 4K TV work with the FMP-X1.

Thanks
Expert
Posts: 257
Registered: ‎05-29-2014
Message 6 of 21 (3,610 Views)

Re: Cannot connect to 4K media player

Hi andrerocha1983,

 

The FMP-X1 4K Ultra HD media player is only designed and supported for use in the United States.

Enthusiast
Posts: 8
Registered: ‎06-24-2014
Message 7 of 21 (3,608 Views)

Re: Cannot connect to 4K media player

Dear GabeParker,

I would use USA IP. My TV is the model XBR-55X905A.
Expert
Posts: 257
Registered: ‎05-29-2014
Message 8 of 21 (3,607 Views)

Re: Cannot connect to 4K media player

Yes, it should work if you are going to use a US IP, as long as the network is configured properly.

Enthusiast
Posts: 8
Registered: ‎06-24-2014
Message 9 of 21 (3,606 Views)

Re: Cannot connect to 4K media player

Do you know how i can download the 4K application to my TV 55X905A?

Because, I does't have it.

Where I can identify the error codes from my media player 4k?
Expert
Posts: 257
Registered: ‎05-29-2014
Message 10 of 21 (3,603 Views)

Re: Cannot connect to 4K media player

The model number of your TV is unable download the 4K Video Unlimited Application, since it would only be available to Sony Ultra HD TVs in the US.

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