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Rookie
Posts: 1
Registered: ‎02-14-2018
Message 1 of 2 (171 Views)

XBR-65x850c

2 year old XBR-65x850c will power off and on when any button is pushed on the remote. Not able to perform a factory reset with remote only responding to turning the tv off and on.
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Posts: 1,717
Registered: ‎11-04-2016
Message 2 of 2 (88 Views)

Re: XBR-65x850c

Hi LesleyP,

 

Welcome and thank you for considering the SONY Community!

 

We are sorry to hear that the TV turns on and off when any button is pushed on the remote. Let's try to isolate the issue. Can you try to remove the batteries from the remote and use the TV buttons that are located on the side or back of the TV to turn it on? 

 

You can also reset the remote control if it is causing the issue.

 

Feel free to let me know the outcome.

 

 

Regards,

-Erin

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