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Enthusiast
Posts: 1
Registered: ‎07-02-2017
Message 1 of 2 (766 Views)

PlayMemories app only controls zoom on my A6000

I can control zoom on my a6000 using the app running on my phones with Its 10.2.3 but none of the other controls nor can i take a picture. Just zoom in/out. New camera out of box. What's wrong? How do I fix this?

Expert
Posts: 631
Registered: ‎10-21-2014
Message 2 of 2 (714 Views)

Re: PlayMemories app only controls zoom on my A6000

[ Edited ]

Hi Tsarhan,

 

Thank you for considering Sony Community!

 

Please update the firmware of your Sony a6000 camera and the Smart Remote Control app to the latest version.

 

You can also try to uninstall the PlayMemories mobile app on your smartphone. 

Then reinstall the PlayMemories mobile app:

http://support.d-imaging.sony.co.jp/www/disoft/int/playmemories-mobile/en/download.html

 

You may also find this link helpful:

http://support.d-imaging.sony.co.jp/www/disoft/int/playmemories-mobile/en/operation/alpha_remote.htm...

 

If my post answers your question, please click the "Accept as Solution" button.

 

Regards,

-Anthony

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