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Enthusiast
Posts: 2
Registered: ‎02-14-2018
Message 1 of 4 (179 Views)

HDR-CS405 Manual / Help Guide

I am a long-term fan of Sony equipment, but the support/help manuals for this camcorder are really atrocious, and I think Sony needs to lift their game. Here are just a couple of examples of issues I think need work..

 

1. The basic manual is so basic it is nothing more than a quick-start guide, which is ok, except...

2. The online help guide is only available online. It’s hopeless, I want a reference guide that I can use when I need it, having to go online every time is a pain in the ******.

3. Some of the ‘help’ isn’t really helpful. For example try to find out how to use the in-camera PlayMemories? There’s nothing useful. A video that doesn’t match the product on my camcorder, no explanation of how to apply it to a part of the movie, no explanation how to save the output, and after multiple attempts I still can’t get it to work.

4. Tried looking up what BLT-in-zoom-mic does. The help guide tells you how turn it on and off, but not really how you use it.

 

Is it just me, or is the help-guide for camcorders in need of an overhaul, and available as a downloadable PDF?

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Expert
Posts: 712
Registered: ‎02-02-2015
Message 2 of 4 (165 Views)

Re: HDR-CS405 Manual / Help Guide

[ Edited ]

Did you mean the HDR-CX405?  If yes,  Operating Guide

Enthusiast
Posts: 2
Registered: ‎02-14-2018
Message 3 of 4 (151 Views)

Re: HDR-CS405 Manual / Help Guide

Thanks, yes I meant the HDR-CX405, sorry for the typo.

 

The "Operating guide" is only a quick-start document. It has no infomation at all about many (most?) of he functions. As a quick-start it is fine but it is not a full-featured user manual. It provides a link to the "Help Guide" whis is more functional, but still lacking details such as those examples I gave. The second lik you gave appears to be a broken link (got a 404 error).

 

Thanks,

Steve

Expert
Posts: 712
Registered: ‎02-02-2015
Message 4 of 4 (149 Views)

Re: HDR-CS405 Manual / Help Guide

[ Edited ]

I see now why the link wasn't useful.  If I had actually looked at the guide belfore linking it then I would not have responded at all.  The 33 page length would have been a clue that is nothing more than a quick start guide.  I'll edit my prior post as they both linked to the same document.  

 

Being able to access something more useful only online is no help at all.

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