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Enthusiast
Posts: 5
Registered: ‎10-14-2017
Message 1 of 18 (1,033 Views)

RX10M4 Not Designed to use any downloadable apps Need to fight

Progress? I was told by Sony tech support the RX10M4 was not designed to use any dowloadable Play Memories Apps. This needs to gain enough backlash to get them to make changes. The reason given, the high end cameras like the a9 and now my CyberShot RX10M4!! WTF.

 

I had a RX10M2 and loved the time-lapse app. The self timer setting on the Sony cameras are not well designed. The app fixed that. 

 

The cameras had 100 Meg of space for apps, if that is not availble put them on the card. Please everyone give me some help in this fight.

Specialist
Posts: 22
Registered: ‎09-15-2017
Message 2 of 18 (918 Views)

Re: RX10M4 Not Designed to use any downloadable apps Need to fight

WHAT THE ******, seriously????   SONY why do you treat us like this?

 

I JUST got the RX10 MarkIV the other day, and have been spinning my wheels trying to get all my PlayMemories apps installed, like you could on the RX10M1, RX10M2, and RX10M3.  This is a deal breaker for me.  In my opinion Sony should give us the functionality in the first place. IT'S BAD ENOUGH I HAD TO PAY FOR THOSE FEATURES IN THE FIRST PLACE AND NOW YOU WON'T LET THEM WORK on my $1,700 camera WTF?????

 

I am not satisfied and am going to raise as much of a stink as I can.  I honestly didn't know that we could use the playmemories app or I would not have invested so much money.  I could have gone with the Panasonic Lumix DMC-FZ2500 and saved $500!  I literally wasted most of my night tonight trying to get my apps installed (I use Digital filter, Time-Lapse, Angle Shift, Star Trail, Smooth Reflection (LOVE THIS ONE), Light Trail, andBracket Pro). 

 

HEY SONY, I own your a7Rm2 (with 16-35GM, 24-70GM, 70-200GM, and 85GM).  I own several other bodies, just look in my locker on registration.  THE ENTIRE REASON I GOT THIS ****** RX10 MarkIV, was to have an all in one system I could bring out into the wilderness on multi-day backpacking trips where I didn't have to bring my heavier GM lenses and equipment. 

 

So, I can install all of my apps on my RX100 (under $1,000), but I can't install them on my $1,700 camera?  Not cool.

 

NOT a very good way to treat your loyal customers!!  Remembering, in my opinion we shouldn't have had to buy the apps in the first place, we should have had that functionality already.  So, to not allow us to utilize our investment in those apps on a $1,700 camera is utter greed and I am not going to stand for it.

 

Luckily I just bought the ****** camera and can return it and then go buy my first Panasonic camera and pocket the $500.

 

NOT HAPPY AT ALL SONY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Specialist
Posts: 22
Registered: ‎09-15-2017
Message 3 of 18 (915 Views)

Re: RX10M4 Not Designed to use any downloadable apps Need to fight

the more I think about this, the more ****** off I am at Sony.  I'm calling them first thing in the morning to confirm this lunacy before I return the RX10 Mark IV and go buy a used RX10 Mark III which can run EVERY SINGLE APP.  Depending on how Sony treats this, instead of the RX10 Mark IV, I may just go buy my first Panasonic (the FZ2500 which is comperable enough).

 

It's like Sony has totally lost their ****** mind and has forgotten what type of customers are buying their $1,700 bridge cameras. From what I am seeing in my research most people buying this camera already have Full Frame Sony camera's, which is the case with me.  I use the apps to speed up my workflow, it is part of the reason I bought into the whole mirrorless technology in the first place.  The fact that software could be added to add functionality.  If they take away that, it is taking away one of the major selling points to me for mirrorless and selling all my Canon and Nikon DSLR equipment.

 

I just don't understand how Sony could be so... ******...  on this issue.  The arguments are very weak about where they do allow the apps, because an a7 costs less than this camera.  Heck even an a7 Mark II is cheaper than this camera.  Plus they let sub $1,000 camera's get the apps (rx100 line).  The a6300 and a6500 can also use all of the apps.  and are both cheaper than this camera.

 

This is not the end of this story.  I'm going to hunt down a better reasoning from someone higher than tech support.  This does not sit right with me at all.

Specialist
Posts: 22
Registered: ‎09-15-2017
Message 4 of 18 (914 Views)

Re: RX10M4 Not Designed to use any downloadable apps Need to fight

And depending on what Sony says tomorrow, I am going to start a campaign to go back to the website I bought the camera from and as a certified buyer, leave a review.  Front and center to that review will be to inform people that Sony doesn't let you use the apps you PAID MONEY FOR and already used in previous models of this camera.

 

I will then find as many sites as possible where I can give a review and include this tidbit.  The reason being, I HAVE NEVER SEEN ANYWHERE THAT MARKETS THIS CAMERA THAT YOU DO NOT GET TO USE YOUR APPS!!!!!!     BAD Sony!

Specialist
Posts: 22
Registered: ‎09-15-2017
Message 5 of 18 (913 Views)

Re: RX10M4 Not Designed to use any downloadable apps Need to fight

Just thought of something else....

 

Sony already took away our ND filters on the Sony RX10 Mark III.  The RX10 Mark I and II both had ND filters.  The BS statement then was always "well you can buy the filter app if you want the ND filter" (that app is AKA "Digital Filter").

 

SO NOW WHAT SONY???  You took away our ND filter after the Mark I and II, so on the Mark III we bought the Digital Filter. 

 

so what the heck is the point of this camera, if you are going to limit it like this. 

 

I bought this camera for wildlife photography in the wilderness on multi day backpacking trips.  Clearly I didn't want to change out lenses in those conditions, which is why digital filters and other apps are important to me.  I DO NOT WANT TO CARRY ND FILTERS WITH ME IN THE BACK COUNTRY, OR LENSES.  That is why I bought this $1,700 camera in the first place.

Specialist
Posts: 22
Registered: ‎09-15-2017
Message 6 of 18 (836 Views)

Re: RX10M4 Not Designed to use any downloadable apps Need to fight

UPDATE:

I called and talked to 4 different areas of Sony today.  

 

FIRST thing I did was to call the Cyber-Shot Camera team.  I wanted to hear them say, they were pulling our ability to use play memory apps on the RX10 Mark IV.  From what they were saying was the RX10 Mark IV was released before they had the app software fully working and debugged in the RX10 Mark IV's firmware.  They couldn't give me a date or ETA for when a version 2 of the firmware would be made available that supported the play memory apps. 

 

I also asked them point blank, "How are we supposed to do Time Lapses, with this $1,700 paper weight?"  We can't use the time lapse app and they have made it nearly impossible for a third party vendor to create a intervalometer that works with the RX10 Mark IV (there are some that work with Mark I and II, but not III or IV).  Or heck, even if Sony were to make a remote intervalometer (of course at 3 to 4 times the cost of a good enough Amazon one).  At least then we could do time lapses, although externally and clugey like.  And NO, the Sony RM-VPR1 remote is NOT a solution for time lapses.  Yes it is a remote that will work on the RX10 Mark IV, but NO it can not do intervalled shutter release for time lapses.  And just in case you are suggesting that I sit there for an hour or two, pressing the shutter button every 2 or so seconds, um.... the answer is no.  First, a time lapse that doesn't have each frame of time separated by the same time interval will look very jittery like a video done by meth head.  Second, I'm not sitting there for that long, pushing a button a thousand times (though I do like to push buttons).

 

My guess is at some point the firmware development team was forced to release what they had, so they could meet the October 17th deadline they committed to.  But then the play memory app code couldn't be written or at least fully tested until the main functions of the camera were completed (think of all the functions that you can assign to buttons ~60 some).  Well, those play memory apps eventually just call those functions at various points.  I really tried hard to get him to accidentally spill the beans on some kind of time frame, but he would not.

 

SECOND thing, I asked to be transferred to the team that could refund my money for the play memory apps I purchased (around $50 worth).  The poor PlayStation group had no clue what they were in store for, LOL, their system is just used to do billing when you buy those playmemory apps.  They empathized with me (as best a gaming centric team can ;-) and gave me some additional numbers at Sony to contact.

 

THIRD thing, I called the listing number they gave me for Sony (1-800-282-2848).  This number was actually  pretty handy and I will be keeping this number in my back pack for getting the current number for any of the thousands of branches of Sony.

 

Fourth thing, I called the electronics division and had to leave a message.  From what I was told this number is the best for getting to the right place.  1-800-342-5721.   Also, the products group under electronics might be a possible avenue 1-800-222-7669.  I will try them again tomorrow, I ran out of time today.

 

 

In conclusion, I am beginning to think that Sony is not dropping the play memories apps.  I have seen countless forums and such speculating as such, sighting the fact that the a9 and now the rx10 Mark IV did not have the app option when released.  Well, I think Sony is just rushing products into the market and not giving enough time for development to code after the hardware is presented to them.  And the play memory app team can't even finish their piece until the firmware developers finish their part for the specific camera.  In looking back in history, it looks like the play memories app was delayed at first at many product releases, to be added shortly after the launch by a couple months or so.

 

What do you guys think? 

Specialist
Posts: 22
Registered: ‎09-15-2017
Message 7 of 18 (835 Views)

Re: RX10M4 Not Designed to use any downloadable apps Need to fight

And am I the only one who does time lapses? If you bought the RX10 Mark IV and planned on doing 17 MP time lapses, what is your plans since you can't use the time lapse app and there is ZERO third party intervalometers that work (because of change to the interface Sony made)? I have tried ALL of the smart phone apps and NONE of them are able to connect to the RX10 Mark IV, so those are not an option either!
Specialist
Posts: 22
Registered: ‎09-15-2017
Message 8 of 18 (834 Views)

Re: RX10M4 Not Designed to use any downloadable apps Need to fight

clarification... "All of the time lapse smart phone apps" that is ;-) basically we need SOMETHING that can do an exact repeatable time interval and release the shutter each time. Could be software on the camera (play memory app), software outside of the camera (smart phone app), or hardware outside of the camera (intervalometer)..

Don't even get me started on the removal of the digital ND filter and now the inability to use Digital filters via play memories app. I bought an expensive hybrid camera so I didn't have to carry multiple parts and add/subtract in the field. I prefer a digital ND filter for THIS camera. Now, on my a7R Mark II, I use a thousand dollar NISI 100mm setup. But I can't take that setup to the places I'm planning on taking the RX10 Mark IV.
Specialist
Posts: 22
Registered: ‎03-31-2013
Message 9 of 18 (616 Views)

Re: RX10M4 Not Designed to use any downloadable apps Need to fight

Typical Sony win but fail.

I have a co-worker. He's a smartphone shooter and asked about the intervalometer in the RX10iv! I told him the apps are gone and so is he for an RX10iv purchase.

I understand why the a9 doesn't support apps, but the RX10iv????

Sony wins but in this case they loose.

Specialist
Posts: 22
Registered: ‎09-15-2017
Message 10 of 18 (599 Views)

Re: RX10M4 Not Designed to use any downloadable apps Need to fight

I posted an update, that Sony support says they are working oon app support for the rx10 Mark iv. Many new product releases were rushed without app support and was added in the next firmware. App support comes at the end of the process and Sony notoriously has forced a product release. First hardware has to be made, then core software functions for that hardware and testing (plus minimal docs). The Playmemories app portion then has to be adjusted for the new variation of that cameras hardware and software. Once app engine is working, then each app that is offered has to be certified to work (aka regression testing).

They said to keep an eye out for firmware updates on the Sony site.

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