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Enthusiast
Posts: 4
Registered: ‎08-11-2017
Message 1 of 10 (3,197 Views)

FS7M2 Firmware?

There doesn't seem to be a forum specific to the FS7 II, so I hope this is the appropriate place to post this.

 

My FS7 II was just delivered yesterday, and I've been having fun getting acquainted. Two things have me stumped, though, and I'm hoping you folks can shed some light:

 

1) Are there any firmware updates for this camera? I see the updates for the original FS7, but none for the FS7 II. I wouldn't think they'd be the same, figuring the addition of the variable ND filter would change the software somewhat, but maybe I'm wrong about that, and I should use the FS7 firmware? Mine is still running v1.0. Just not sure if that's the latest or what.

 

2) Anyone know where I can register this? I tried productregistration.sony.com, but that site only allows the original FS7 to be entered in the product field. No option for FS7M2. (Further... do I even need to register it? Does it make a difference?)

 

Thanks for any help. Smiley Happy

Expert
Posts: 109
Registered: ‎05-15-2015
Message 2 of 10 (3,194 Views)

Re: FS7M2 Firmware?

1) It doesn't look like there was any firmware update for FS7 Mk2. There is nothing on Sony website.
2)It's prime support - worth registering to get extended warranty. If you have problems then just contact Sony (send a message) and let them know. Or try setting it as FS7 but putting your serial number and see what happens Smiley Happy
Rafal Tyslewicz
Technical Supervisor @ SLV London
Colourist, Editor, Camera
www.raf.guru
Enthusiast
Posts: 4
Registered: ‎08-11-2017
Message 3 of 10 (3,188 Views)

Re: FS7M2 Firmware?

Thanks for the response. I ended up getting on the phone with Sony professional support to ask about the firmware. Surprisingly, they had no idea. They've sent a callback request to some other technical department to get back to me. I'll follow up here, for posterity, when I hear back.

 

As far as registration goes, I'm clearly an idiot. LOL. On the right side of the product page for the PXW-FS7M2, there's a "product registration" link I didn't even notice before. Looks like "Prime Support" doesn't apply here in the States... we have something called ServicesPLUS. Gotta say... Sony's a pretty convoluted organization. Yikes.

 

Thanks again Smiley Happy

Highlighted
Expert
Posts: 241
Registered: ‎12-06-2014
Message 4 of 10 (3,137 Views)

Re: FS7M2 Firmware?

Yes - convoluted and often seem to be secretive.  I don't think that is their intention - but for those of us in the US - it almost always seems fw updates are posted on EU site well before they get posted here.  Oh well.

Luckily, I think you'll quite enjoy your new camera none-the-less.  Cheers. 

Apprentice
Posts: 11
Registered: ‎05-16-2015
Message 5 of 10 (1,773 Views)

Re: FS7M2 Firmware?

Hey - did you ever get that callback about firmware updates?

Enthusiast
Posts: 4
Registered: ‎08-11-2017
Message 6 of 10 (1,763 Views)

Re: FS7M2 Firmware?

I got another followup email from Sony support (a different address this time) confirming there were no firmware updates. I assume that was in lieu of an actual phone call — which was fine with me, since I'm not a fan of phone conversations. Of course, by then, I'd ascertained there were no updates. But they did at least contact me back, yes.

Apprentice
Posts: 11
Registered: ‎05-16-2015
Message 7 of 10 (1,722 Views)

Re: FS7M2 Firmware?

Fantastic - and thanks for circling back with the info.

I'm in the same boat you were when you first posted - just got the camera and learning its ways.

 

All the best,

M

Enthusiast
Posts: 4
Registered: ‎08-11-2017
Message 8 of 10 (1,714 Views)

Re: FS7M2 Firmware?

Absolutely, and congrats — I'm sure you'll love it. It represented a huge leap for me, since I'd only ever used Sony's Alpha cameras before. The camera's been a little intimidating for me at times, but I'm having a blast with it. Doug Jensen's FS7 Masterclass on Vimeo was hugely helpful, and the community as a whole is very enthusiastic and supportive.

Apprentice
Posts: 11
Registered: ‎05-16-2015
Message 9 of 10 (1,705 Views)

Re: FS7M2 Firmware?

Folks seem to reference that course a lot - I'll look into it.

I've used the Sony F3 for a few years, so a lot of things feel familiar, although I wouldn't say I ever fully mastered all aspects of the F3.

 

Someone did a small shoot for us using an a7s recently, and I was impressed with it.  I'd miss 10bit too much to buy one, but it produced great images, and the shoot didn't require a grade - so I was very happy.  We're all truly spoiled with amazing gear at amazing price points!

 

Thanks again Jason

Specialist
Posts: 27
Registered: ‎01-13-2016
Message 10 of 10 (1,630 Views)

Re: FS7M2 Firmware?

 

I was just looking up the url to post for the Sony Firmware Roadmap:

 

https://www.sony.co.uk/pro/article/broadcast-products-firmware-equipment-roadmap

 

 

And lo and behold there are updates due t the end of October:

 

Firmware roadmap for broadcast and professional A/V equipment from Sony : United Kingdom : Sony Professional

PXW-FS7 V4.2

 

 

Firmware roadmap for broadcast and professional A/V equipment from Sony : United Kingdom : Sony Professional

PXW-FS7M2 V1.1

 

 

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