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Posts: 1
Registered: ‎12-26-2012
Message 1 of 3 (14,774 Views)
Accepted Solution

Sony DVD repair


I have a Sony DVD Player Model DVP NS575P. It was working fine when last used nine months ago and now returns message "C:13:70 The Disk Is Dirty" with every DVD including brand new movies. How can I repair it?

Posts: 1,303
Registered: ‎11-14-2012
Message 2 of 3 (14,764 Views)

Re: Sony DVD repair

Hi James,


Welcome to Sony Community!


DVD Player will display this error if disc is dirty, scratched, or inserted incorrectly, preventing the laser from reading the disc. Also, clean the disc and ensure the disc is inserted properly. This also can be an indication that the disc you are attempting to play is not compatible with the player. Information about supported discs is mentioned on page#8 of the instructions manual:




If the error message still appears, turn off the DVD player and disconnect the power cord from an electrical outlet. After 30 seconds has elapsed, plug the DVD player back into the electrical outlet.


If the issue is still not resolved, I suggest that you get the DVD Player serviced. You can initiate the service request from the below page:



Please mark the solution as accepted if you find the information helpful.

Thank you for your post.

Posts: 2
Registered: ‎05-15-2015
Message 3 of 3 (9,297 Views)

Re: Sony DVD repair

[ Edited ]

I have the exact same thing on my Sony DVPSR760H. It is not even a year old, being purchased on 11/11/2014. It doesn't refuse to play ALL discs bu the ones it calls 'dirty' are quite clean. When this fault first appeared I tried the DVD in my laptop and it played fine.The discs in question are mostly commercial ones, i.e. purchased in shops. I daresay that it will be repaired under warranty however that is not a recommendation for Sony who, up till now, I have always regarded as tops!

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