Skip to the end of navigation

Welcome to the Community!

Home Theater Products

Showing results for 
Search instead for 
Do you mean 
Posts: 1
Registered: ‎12-26-2012
Message 1 of 4 (22,341 Views)
Accepted Solution

Sony DVD repair


I have a Sony DVD Player Model DVP NS575P. It was working fine when last used nine months ago and now returns message "C:13:70 The Disk Is Dirty" with every DVD including brand new movies. How can I repair it?

Posts: 1,303
Registered: ‎11-14-2012
Message 2 of 4 (22,331 Views)

Re: Sony DVD repair

Hi James,


Welcome to Sony Community!


DVD Player will display this error if disc is dirty, scratched, or inserted incorrectly, preventing the laser from reading the disc. Also, clean the disc and ensure the disc is inserted properly. This also can be an indication that the disc you are attempting to play is not compatible with the player. Information about supported discs is mentioned on page#8 of the instructions manual:


If the error message still appears, turn off the DVD player and disconnect the power cord from an electrical outlet. After 30 seconds has elapsed, plug the DVD player back into the electrical outlet.


If the issue is still not resolved, I suggest that you get the DVD Player serviced. You can initiate the service request from the below page:

Please mark the solution as accepted if you find the information helpful.

Thank you for your post.

Posts: 1
Registered: ‎03-15-2017
Message 3 of 4 (7,270 Views)

Re: Sony DVD repair

I have the same problem with DVD player Sony that I bought 2015

All the disc is dirty???? It occurred in this week

Where I have to repair it?
Posts: 1,693
Registered: ‎11-04-2016
Message 4 of 4 (7,194 Views)

Re: Sony DVD repair

Hi Ikhda.


Welcome and thank you for considering the SONY Community!


For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region Due to proximity, they are in a better position to respond to your questions or concerns.






If my post answers your question, please click the button below "Accept as Solution".

Get Social

Share your ideas Watch YouTube Support Videos follow us on Twitter Visit us on Facebook