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New Contributor
Posts: 3
Registered: ‎11-12-2012
Message 1 of 3 (4,879 Views)
Accepted Solution

Apps Missing and error

Sony KDL46ESX720
All was working fine.
Now, all the apps? widgets? don't know what to call them,
Hulu+, Netflix, etc. are missing
Get an error when pressing Netflix button.
Getting error 5007 when trying to refresh the internet content .

My network connectivty is fine as I can get to Sony's website just fine(albeit horribly slow and not as a result of my network speed)

I rebooted my routers but still no apps, widgets, what have.
Still have network connectivity.
was notified of an update last night and installed it. No fix.
Trying to find the reset method for this television. Not in manual.
Not sure I understand why this has to be such a big secret. As if to say we would never have to use the reset. LOL

Please post the reset here so I can try it as well as others who may be having this issue.
New Contributor
Posts: 3
Registered: ‎11-12-2012
Message 2 of 3 (4,879 Views)

apps and widgets missing

Sony KDL46ESX720
All was working fine.
Now, all the apps? widgets? don't know what to call them,
Hulu+, Netflix, etc. are missing
Get an error when pressing Netflix button.
Getting error 5007 when trying to refresh the internet content .

My network connectivty is fine as I can get to Sony's website just fine(albeit horribly slow and not as a result of my network speed)

I rebooted my routers but still no apps, widgets, what have you.
Still have network connectivity.
Was notified of an update last night and installed it. No fix.
Trying to find the reset method for this television. Not in manual.
Not sure I understand why this has to be such a big secret. As if to say we would never have to use the reset. LOL

Please post the reset here so I can try it as well as others who may be having this issue.
Expert
Posts: 3,846
Registered: ‎11-12-2012
Message 3 of 3 (4,879 Views)

Re: Apps Missing and error

[ Edited ]

Hello,
Welcome to the Community
Here are the instructions on how to return your Television to original factory settings.

 

https://us.en.kb.sony.com/app/answers/detail/a_id/42994

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