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Enthusiast
Posts: 2
Registered: ‎11-01-2017
Message 1 of 10 (1,693 Views)

DPT-RP1 with dead horizontal line

I bought a digital paper (DPT-RP1/B) from Amazon.com (USA) shipped to Korea. Yesterday, it appears a dead horizontal line. I tried to hard and soft reset but it is still there.
 
Do sony have any channel that can help me to do the process to repair it when I am out of US?
 
 
 
Thank you very much!
Moderator
Posts: 296
Registered: ‎04-04-2017
Message 2 of 10 (1,633 Views)

Re: DPT-RP1 with dead horizontal line

Hi Ceobkdn,

 

Welcome to Sony Community!

 

Due to your location, please contact the nearest Sony office to you. You can find this information at

http://www.sony-asia.com/countryselector.html?hpid=countryselector: AsiaPacific.

 

Hope this helps!

 

Regards,
-Jay

 

If my post answers your question, please mark it as "Accept as Solution"

Enthusiast
Posts: 3
Registered: ‎01-05-2018
Message 3 of 10 (1,313 Views)

Re: DPT-RP1 with dead horizontal line

Hi, greetings from Hong Kong.
I experienced the same dead pixel line after one-month usage. Could I know did you solve the problem? Both hard and soft reset do not work. It is an upset experience for such an expensive product.

Thanks in advance!
Moderator
Posts: 4,666
Registered: ‎03-12-2015
Message 4 of 10 (1,273 Views)

Re: DPT-RP1 with dead horizontal line

 

 

Hi, Miracle24

 

Thank you for considering Sony Community! 

 

To fully isolate this "dead pixel" issue, we suggest initializing the system storage, and return all settings to their factory defaults. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

 

Vincent 

 

 

If my post answers your question, please mark it as "Accept as Solution"

Enthusiast
Posts: 2
Registered: ‎11-01-2017
Message 5 of 10 (1,238 Views)

Re: DPT-RP1 with dead horizontal line

Hello Rookie,
I have accepted this line instead of spending more money to return or repair it.
I hope you will find a solution and share it here.
Thank you very much!

Moderator
Posts: 3,575
Registered: ‎01-16-2015
Message 6 of 10 (1,142 Views)

Re: DPT-RP1 with dead horizontal line

Hi Ceobkdn,

 

Welcome to Sony Community!

 

Try to reset the Digital paper by pressing the RESET (reset) button then, press the (power) button to turn the power back on. If this is how you did your troubleshooting but the line is still there, a service maybe required. 

 

For further assistance regarding your concern, please contact the Sony offices/Sony representative offices nearest to your place of residence in Asia Pacific region http://www.sony-asia.com/countryselector.html?hpid=countryselector:AsiaPacific. Due to proximity, they are in a better position to respond to your questions or concerns.

 

Regards,

Jen

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

Enthusiast
Posts: 9
Registered: ‎01-15-2018
Message 7 of 10 (1,122 Views)

Re: DPT-RP1 with dead horizontal line

I recieved my DPT-RP1 from Amazon yesterday. I have a horizontal line of inactive e-ink / pixels as well. My second will arrive in a couple days. Any issues and it's going right back and I'm giving up on Sony. 

 

I wish Sony would go all out and push the Digital Paper, just like Amazon did with their ereader. You'd think Sony would have learned something about building quality products by now... I'm pretty dissappointed with them and I'm hoping they make a come back. Hoefully the Digital Paper will get as much attention as the TV's and optics / cameras do. 

Moderator
Posts: 3,575
Registered: ‎01-16-2015
Message 8 of 10 (1,063 Views)

Re: DPT-RP1 with dead horizontal line

Hi Saintjmv04,

 

Welcome to Sony Community!

 

We apologize for the inconvenience. Have you already tried resetting the unit? Are the lines appear on all pages? How about when the unit is off? If the horizontal line still exists even after diagnose it then service maybe required. Please refrer to this link for further assistance, https://esupport.sony.com/US/p/service.pl.

 

Regards

Jen

 

Answered your question? Glad I could help! Please Click the "Accept as Solution" button below.

Enthusiast
Posts: 9
Registered: ‎01-15-2018
Message 9 of 10 (1,058 Views)

Re: DPT-RP1 with dead horizontal line

[ Edited ]

Hey Jen,
Thank you for taking the time to respond. Yes, I did perform a reset on the unit and the lines do appear on all the screens (page turns). To clarify, the horizontal lines do not fill with any ink. So if an area is blacked out there will be horizontal lines with the background showing through. The areas are also slightly lighter in color as the surrounding background as well with no e-ink active.

My replacement unit showed up and has no screen defects that I’ve noticed. My only concerns now are on the durability of the screen since the digital paper will be used in a mobile environment (I’m a full time student)... it’d be nice if Sony offered an accidental protection plan or something along those lines for the Digital Paper, it’s a great device overall and greatly reduces the footprint and weight of books, binders and folders.

Sony needs to push it more in the market instead of treating it as a specialty word of mouth product... it’s one of a kind and can flourish, just as ebooks and e-readers have... particularly for schools that offer online courses programs where files are mostly distributed in PDF format.

Moderator
Posts: 3,575
Registered: ‎01-16-2015
Message 10 of 10 (937 Views)

Re: DPT-RP1 with dead horizontal line

Hi Saintjmv04,

 

 

We're glad to know that you already received your replacement unit.
 
Sony takes into consideration all feedback to improve the performance and quality of our products and services. Rest assured that your feedback will not go unseen and will be directed to the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve.
 
Regards,
Jen
 
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