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Enthusiast
Posts: 13
Registered: ‎08-10-2017
Message 11 of 27 (878 Views)

Re: Catalyst Browse 2017.2 crashes doesnt work

Hi Omar, found it!!

 

seems all the versions ive had are there.  Wonder why it is not working.  Have expanded the other folders in case you need that info

 

Thanks

 

Dave

Enthusiast
Posts: 13
Registered: ‎08-10-2017
Message 12 of 27 (878 Views)

Re: Catalyst Browse 2017.2 crashes doesnt work

Screen Shot 2017-08-10 at 20.29.45.png

Moderator
Posts: 172
Registered: ‎02-20-2015
Message 13 of 27 (874 Views)

Re: Catalyst Browse 2017.2 crashes doesnt work

[ Edited ]

Hi Dave,

Excellent!

Can you try deleting the 2017.2 folder and then relaunch Browse and see if that works?

If not, can you send me the gpu_video_x64.log file from 2017.1 folder?

Thanks!
Omar

Enthusiast
Posts: 13
Registered: ‎08-10-2017
Message 14 of 27 (864 Views)

Re: Catalyst Browse 2017.2 crashes doesnt work

dragged the 2017.2 folder to the trash then emptied the trash.  Launched the program again and the logo came up but that's as far as it got before it did the same as before. Went back to the library to do the second thing you asked and the 2017.2 is still there for some reason.

 

Have attached this and the gpu file you wanted from 2017.1

 

 

gpu_video_x64.log

 

Screen Shot 2017-08-10 at 20.53.18.png

 

 

Enthusiast
Posts: 13
Registered: ‎08-10-2017
Message 15 of 27 (863 Views)

Re: Catalyst Browse 2017.2 crashes doesnt work

Hi Omar don't know if the log attached properly, doesn't seem to be an option to add a file in the forum apart from images.

 

 

Moderator
Posts: 172
Registered: ‎02-20-2015
Message 16 of 27 (857 Views)

Re: Catalyst Browse 2017.2 crashes doesnt work

Hi Dave,

Sorry to hear the first method did not work.

Can you upload the log file to me with the following link: https://workspace.cimediacloud.com/file-request/9ZD4ANUC

We will check it out. Meanwhile, can you try holding down Ctrl + Shift while double clicking on Browse while you launch it? It will ask if you want to reset the preferences. Select yes and see if it lets you continue.

Thank you,
Omar
Enthusiast
Posts: 13
Registered: ‎08-10-2017
Message 17 of 27 (853 Views)

Re: Catalyst Browse 2017.2 crashes doesnt work

Hi Omar thanks for all your help, have uploaded the file to you and have tried the Ctrl + shift again to no avail.

 

Cheers

 

 

Dave

Enthusiast
Posts: 13
Registered: ‎08-10-2017
Message 18 of 27 (802 Views)

Re: Catalyst Browse 2017.2 crashes doesnt work

Hi Omar

 

Any luck getting to the bottom of my problem?

 

Best wishes

 

Dave

 

Moderator
Posts: 172
Registered: ‎02-20-2015
Message 19 of 27 (800 Views)

Re: Catalyst Browse 2017.2 crashes doesnt work

Hi Dave,

We're still looking at it. I am hoping to have an answer for you as soon as possible.

Since I know you use this on a daily basis, can you try downloading a free trial of Prepare 2017.2 to see if you can use that while we work on the issue with Browse?

http://www.sonycreativesoftware.com/download/catalystprepare#download

I don't want to leave you empty handed.

Thank you,
Omar
Moderator
Posts: 172
Registered: ‎02-20-2015
Message 20 of 27 (762 Views)

Re: Catalyst Browse 2017.2 crashes doesnt work

[ Edited ]

Hi Dave,

 

If you wait for 5-10 minutes, does the app eventually open?  For test purposes, you can try to create a new user on the same laptop you are using and install Browse 2017.2 to see if it opens under a new user.

 

What may also help is to verify that you have all the latest drivers updated for your video card.

 

It is possible that upgrading to OS X 10.12 Sierra will solve the issue as well, but please be cautious about doing that, as it may interfere with other functionality on your system.

 

Let me know what happens.

Thank you,
Omar

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