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Enthusiast
Posts: 4
Registered: ‎09-25-2016
Message 1 of 12 (3,593 Views)
Accepted Solution

Sony please let me know where to download my Sony legacy software, such as Sound Forge 10

Sony abandoned its paying customers of great programs like Sound Forge and Vegas when it sold all of it to Magix.  

 

Magix webpage is worthless and has no links for downloading our software and the old Sony download page just directs you to this late 90s website of Magix.

 

I had to post here, as you cannot even post of the Sony community forum regarding Sound Forge, it will just redirect you to the Magix site.. Which is impossible to work with....

 

I paid for all pro versions.. A paying user since before Sony... This is the thanks you get from Sony... I will never look at that Sony name again the same way.

 

Moderator
Posts: 179
Registered: ‎02-20-2015
Message 2 of 12 (3,578 Views)

Re: Sony please let me know where to download my Sony legacy software, such as Sound Forge 10

Hi elcajon,

Thank you for the message. I am very sorry to hear about the issue you are experiencing. Since these products are no longer owned by Sony, I am not able to provide you with any specific download links. I would recommend following up with Magix support to obtain the links.

I did poke around on their site and found this: http://www.magix.com/index.php?id=20162&L=52&C=220&_ga=1.198717551.1118470522.1474860056#c279869

There is a downloads and manuals section there which may be of use to you.

Thank you,
Omar
Enthusiast
Posts: 4
Registered: ‎09-25-2016
Message 3 of 12 (3,554 Views)

Re: Sony please let me know where to download my Sony legacy software, such as Sound Forge 10

Totally of no use... My serial numbers with you are seen as invalid... The company offers no assistance through email... Sony left us high and dry and if you ask me is a very unethical company.

Moderator
Posts: 179
Registered: ‎02-20-2015
Message 4 of 12 (3,549 Views)

Re: Sony please let me know where to download my Sony legacy software, such as Sound Forge 10

[ Edited ]

Hi elcajon,

I am very sorry to hear you are still experiencing issues. Can you try registering your software product at https://www.sonycreativesoftware.com/register.

After that, I recommend checking if the Magix website recognizes your serial number.

Enthusiast
Posts: 4
Registered: ‎09-25-2016
Message 5 of 12 (3,546 Views)

Re: Sony please let me know where to download my Sony legacy software, such as Sound Forge 10

You do it...

 

I paid you... You do it...

 

And I loved how Sony states on their site "we are please to announce" the sale of sony creative software to some junk company in Europe...

 

I just spent 15 minutes messing around with finding my Machine ID ... 

 

And you should do it.. I paid thousands into your company over the years for software I cannot access now... YOU DO IT!!!

 

-Daniel

Expert
Posts: 42
Registered: ‎12-13-2015
Message 6 of 12 (3,535 Views)

Re: Sony please let me know where to download my Sony legacy software, such as Sound Forge 10

You do it? Seriously? Take a deep breath, and attempt to be reasonable. The software was sold. It's still in a transitional period where both companies are getting settled. Throwing a tantrum on employees for the company who do not own the software anymore is not going to be very useful for solving your problem.

 

https://www.sonycreativesoftware.com/myaccount/myorders

 

Click "View Order"

 

I have Sound Forge Pro 10 and the link to download that is: https://www.sonycreativesoftware.com/download/link?id=4290.1

 

If you don't see it you can browse: http://download.sonycreativesoftware.com/

 

There's related info about registration on: https://www.vegascreativesoftware.info/

Moderator
Posts: 179
Registered: ‎02-20-2015
Message 7 of 12 (3,530 Views)

Re: Sony please let me know where to download my Sony legacy software, such as Sound Forge 10

Jamon, thank you for the helpful post!

A direct download to Sound Forge Pro 10 can also be found here: http://download.sonycreativesoftware.com/current/soundforgepro10.0.507.exe
Enthusiast
Posts: 4
Registered: ‎09-25-2016
Message 8 of 12 (3,516 Views)

Re: Sony please let me know where to download my Sony legacy software, such as Sound Forge 10

[ Edited ]

Jamon... I threw a tantrum and finally got help... Sum it up however you want...

 

And your transitional period in the midst of keeping the stock price high is simply your problem and not mine, the customer...

 

 

That said... Everything you just told me should be on the Sony site as Magix site is terrible and its blowing back on the reputation of Sony with their old SCS customers...

 

And thank you for your help...

Moderator
Posts: 179
Registered: ‎02-20-2015
Message 9 of 12 (3,500 Views)

Re: Sony please let me know where to download my Sony legacy software, such as Sound Forge 10

elcajon,

Apologies again for any inconvenience during this time. Please feel free to reach out to us any time and we are always happy to help.

Thank you,
Omar
Expert
Posts: 42
Registered: ‎12-13-2015
Message 10 of 12 (2,905 Views)

Re: Sony please let me know where to download my Sony legacy software, such as Sound Forge 10

In case anyone else has this problem, the downloads area from SCS I linked to in the first reply now redirects to Magix, and they do not have version 10 available for download. But the direct link to the file still works. But reinstalling won't fix the problem where it doesn't start. Here is the solution.

 

I know this isn't the correct forum for this, but everything is scattered across multiple sites. Magix recreated the Vegas forum, but I don't see a Sound Forge section. The Sound Forge forum is on a completely different site.

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