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About Me
  • My specialties are social media, customer service and video production with a concentration in home audio and TV/video products. Be sure to check out my videos in the screening room! While I have been an employee with Sony for 15 years, I feel as though I have been part of the Sony family since I was little... We always had Sony products. I remember my grandparents purchasing a Sony console TV when I was 5, and I received my first Sony Walkman as a teenager. Growing up on these products and loving them, I never dreamed I would become part of the company vision and it's still difficult to pick one product as my favorite (though VAIO and Walkman rank very high in my book). I absolutely love Sony, as both an employee and a consumer, and I am proud to be a part of this family.

Featured Member


Expert EileenP


Hi my name is Eileen and I’ve been working for Sony Electronics since 2006. I started working at Sony Mobile (formerly Sony Ericsson) back in 1996. It’s been a fast and fun-filled 15 years for me! I’ve worked in and around customer service over the years, and now I’m lucky enough to be part of the Social Media Team. I guess the Sony DNA runs in my blood... Read more about EileenP here.

I manage social media and video production for the Sony Support team in the U.S. Read my blog to see what's happening in the world of Sony people and products, and to learn a little about some of my favorite things.

Posted by PEG |  Dec 23, 2014

Sounds of the Season


 The days leading up to Christmas can be very stressful. Last minute gift shopping, preparing for family to arrive in town, never-ending lines to see Santa, oh, how the list goes on and on...




Today, I decided to take a moment for myself and enjoy the sounds of the season! With my Sony Speaker Ball hanging on the Christmas tree, my favorite carols filled the room while I relaxed on the couch. For the first time this month, I was able to escape the hustle and bustle of the holidays and just enjoy the most wonderful time of the year!



The only thing that says Christmas more than "Jingle Bells" is a gift from Sony! Get the gifts on everyone's wish list this year at Plus, use the coupon code, DIACCY15, to get a 15% discount on camera accessories to complete your Sony purchase. You can find the accessories here-


Happy Sony Shopping!

by jayrocks818 Enthusiast
on ‎01-03-2015 09:40 PM

Hi Peg,


I don't mean to put a spoiler on your post, but I'm getting desparate. Please refer to my post:


Event ID E60771965 ***URGENT***.


I'm blown away at the offer that someone from the Philippines is offering and I'm hoping you can shed some light as to why Sony isn't standing behind their product and leaving customers like me stranded with a $3k TV that only lasted less than 4 years.


Thank you,


Jay Alvaran

by fmorrisonx13 Enthusiast
on ‎01-21-2015 11:37 AM

Ref: E60837749 & E60736238 and numerous chat sessions.  This is the second time I am having to write this as my computer problem occurred while I was typing and had to start over.  I have been trying to resolve this problem for over 4 months.  My wireless network adapter goes on and off.  In December we spoke with Shaun (Supervisor) and he indicated that this was not an unknown problem.  He offered to send us a USB wireless network adapter, but we were out of the country at the time and told him that we would take care of it on our return.  When we called your support the said that I needed to send them proof of purchase and it would take about 2 hours.  I called back and they said that maybe in 2 more hours it would be posted, 24 hours has passed and they still can't help me and they didn't have a supervisor that could help me either.  I bought this computer from YOU  Sony Order # 0004300023276001, it is still under warranty.  All I want is my USB wireless network adapter that was promised me.  I have tried calling Customer Relations and get transferred to the same people in Manila.  I just want my adapter so I can work.  Is there anyone really out there to help?  Frances Morrison

by sinan Enthusiast
on ‎02-13-2015 11:20 AM
ataköy evdene eve nakliyat
by omariomar Enthusiast
on ‎03-08-2015 03:50 AM

Action CamMini HDR-AZ1


Very good, but where is the 60m Marine case?

Good in all aspects. Whatever you want, you will find it in it. Super clear videos and photos. On the other side, No available accessories! No 60m Marine case ( with extra battery inside) I am surprised Sony did not think of that! If Sony makes that it will kill the competition


by tazuwk Rookie
on ‎06-17-2015 06:22 AM

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by tazuwk Rookie
on ‎06-17-2015 06:23 AM

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by fitobass Enthusiast
on ‎06-22-2015 11:30 AM

Dear Sony Customer Relations,

As a longtime Sony customer I'm writing this e-mail after experiencing problems with my own Bravia TV model KDL-32L 504. This Bravia all of the sudden developed bubbles (blisters) in the screen that are currently becoming opaque, affecting the screen definition badly. 
The Serial No is 4754789 adn I bought this unit in November 2011. I was expecting minimum of 7-10 yrs of good use for this TV, since my last Sony lasted beyond 10 yrs. 
I just expect the best from Sony in order to resolve this issue with my own unit.