Am also facing the same issue, trying for battery replacement for nearly 2 years even sony retailers are alos not aware of where to buy it and customer support couldnt assist me, will i be able to buy it online from sony site? any help here will be highly appreciated.
What is the model number of your Sony VAIO laptop? Please refer to this link to check the availability of the replacement battery for your laptop, https://esupport.sony.com/US/p/model-accessories.pl. Make sure that you have the correct model number to get the correct battery.
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